Medical Office Receptionist – Obstetrics & Gynecology Associates Clinic – Full-Time, Days

#REF!•Dallas, TX

20h•Onsite

About The Position

Delivers care to patients utilizing the Medical Office Receptionist Process. Under direct supervision, performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. Answers phone calls and directs them appropriately. Schedules appointments according to office guideline. Obtains accurate patient and insurance information, collecting copays and deductible amounts. Copies/scans patient access related hard copy materials (e.g., ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record. Prepares charts for patient appointments making sure all necessary information is complete. Conducts all functions associated with patient check-out including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments. Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records. Confirms next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment. Follows up with patients regarding the Missed Appointment Policy and sends out the appropriate communications. Performs other duties as assigned. Texas Health Physicians Group includes more than 1,000 physicians, nurse practitioners and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex. THPG members are active in group governance and serve on multiple committees and councils. Ongoing Texas Health initiatives, like the Diversity Action Council and Living the Promise, have helped to create an inclusive, supportive, people-first, excellence-driven culture and workplace, making THPG a great place to work. For more than 50 years, Gynecological and Obstetrical Associates has been providing quality women’s healthcare services. Our team of board-certified doctors and office staff strive to provide compassionate and quality care while being responsive and efficient. Our services include providing both low risk and high-risk obstetrical care. We provide a full range of surgical services, including laparoscopy, hysteroscopy, and endometrial ablation techniques.

Requirements

High School Diploma or equivalent
Medical Office experience in a Clinic
Be an outgoing individual with a friendly attitude
Have strong attention to detail
Be able to multi-task front desk job responsibilities for a busy Family Practice/Internal Medicine Clinic
Must have outstanding communication, interpersonal, customer service, and organizational skills
Have knowledge of insurance authorization/billing requirements
Have demonstrated strong customer service and communication skills
Have organizational and time management skills
Be proficient computer skills
Have knowledge of clinic procedures and regulatory requirements
Possess a strong work ethic and a high level of professionalism
Be a team player who handles multiple projects simultaneously in a fast-paced environment

Nice To Haves

Six months Business Office Customer Service experience

Responsibilities

Delivers care to patients utilizing the Medical Office Receptionist Process
Under direct supervision, performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance
Answers phone calls and directs them appropriately
Schedules appointments according to office guideline
Obtains accurate patient and insurance information, collecting copays and deductible amounts
Copies/scans patient access related hard copy materials (e.g., ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record
Prepares charts for patient appointments making sure all necessary information is complete
Conducts all functions associated with patient check-out including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments
Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records
Confirms next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment
Follows up with patients regarding the Missed Appointment Policy and sends out the appropriate communications
Performs other duties as assigned