Medical Office Manager

Astrana Health, Inc.•Houston, TX

3d•$64,000 - $74,000•Onsite

About The Position

We are looking for an organized and adaptable Office Manager to oversee office operations. This role requires a proactive individual with strong organizational, communication, and multitasking skills. You will play a key role in maintaining office efficiency, supporting cross-functional teams, and ensuring the smooth execution of various initiatives. Our Values: Put Patients First Empower Entrepreneurial Provider and Care Teams Operate with Integrity & Excellence Be Innovative Work As One Team

Requirements

3 years of relevant healthcare experience, including at least 2 years of management experience
Demonstrated ability to adapt and effectively lead in a fast-paced environment, where change is common
Skilled operator who takes data-driven, process-oriented approach towards continuous improvement of clinic operations
Exceptional organizational skills and ability to manage multiple tasks with tight deadlines
Strong attention to detail and problem-solving skills
Customer service-oriented with a focus on providing a positive experience for both internal and external stakeholders

Nice To Haves

Bilingual Spanish (exemption possible based on experience)

Responsibilities

Directly manage the operations and performance of the outpatient medical clinic, including but not limited to daily operations, revenue cycle, provider schedules and productivity, claims, and budget
Develop and lead a cross-functional team of medical assistants, patient concierges, medical records specialists, and others to deliver best-in-class care experiences for our patients and community, ensuring the team is achieving expected performance, and coaching/mentoring individuals as needed
Monitor the clinic's activities and outcomes against defined goals/KPIs, such as patient satisfaction, clinical and non-clinical staff satisfaction, clinic productivity, profitability, HCC performance, and STAR performance
Identify root causes of operational deficiencies and help implement the best tools, processes, and trainings to correct deficiencies and control costs, working with Site Administrators and other leaders to carry such learnings throughout the organization
Build relationships within the community and support growth and marketing initiatives
Monitor the impact to each site of actual and projected growth in membership, utilization, etc
Collaborate with the Medical Director, Site Administrator, and central leadership team to improve provider satisfaction
Address and resolve provider-related issues
Report on progress, operational issues, and potential areas of future concern
Exude professional demeanor at all times and enforce the same with site teams
Ensure compliance with all applicable regulations and policies; respond appropriately and expeditiously to any emergencies or urgent issues as they arise