Medical Office Manager

Saint Mary's College•Notre Dame, IN

About The Position

The Medical Office Manager provides excellent customer service by triaging and directing phone calls and walk-in inquiries, ensuring efficient and professional interactions with students and other constituents. This role maintains and creates content for social media, the website, and the SMC Portal; provides medical records and student worker training; manages pharmacy orders, including distribution and payments; and supports HCC staff with reports and presentations as needed. The Medical Office Manager provides excellent, professional customer service and reasonable assistance to students and visitors of the Health and Counseling Center (HCC) by managing and triaging complaints and inquiries both in person and by phone. Responsibilities include scheduling student appointments and escalating issues as needed; creating and providing electronic medical record training for HCC staff; training and supervising student workers; and ordering, maintaining, and restocking medical, exam room, and office supplies. The role accepts payments, enters coding on patient accounts, processes billing, assists with billing inquiries and discrepancies, applies insurance benefits and authorizations to determine patient responsibility, and organizes and submits student charges to Student Accounts while resolving related issues. Additional duties include ensuring compliance with applicable HCC policies, procedures, and regulations; managing the HCC website and social media content; ordering medications and maintaining accurate prescription payments; supporting staff with reports and presentation development; assisting with general office duties during periods of high volume or staff absences; maintaining confidentiality and strict adherence to HIPAA regulations; assisting in the coordination of campus health-related events; representing the HCC on College committees as needed; and performing other duties as assigned by the Health and Counseling Center Director. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements.

Requirements

Successful completion of an approved Medical Assistant Program (preferred) or equivalent work experience
Graduation from high school or equivalent
Minimum of 4 years of experience in outpatient healthcare
Demonstrate advanced proficiency in computer skills (i.e., MS Office Word, Excel, presentation software and email applications) and electronic medical record (EMR) systems
Ability to maintain and update HCC Website
Ability to use social media and create/design content
Demonstrate a high level of interpersonal and communication skills (both verbal and written)
Demonstrate intercultural sensitivity and competency
Possess the organizational skills necessary to establish priorities, assure timely completion of activities, work independently and coordinate multiple tasks
CPR/AED certification

Responsibilities

Triaging and directing phone calls and walk-in inquiries
Maintaining and creating content for social media, the website, and the SMC Portal
Providing medical records and student worker training
Managing pharmacy orders, including distribution and payments
Supporting HCC staff with reports and presentations as needed
Managing and triaging complaints and inquiries both in person and by phone
Scheduling student appointments and escalating issues as needed
Creating and providing electronic medical record training for HCC staff
Training and supervising student workers
Ordering, maintaining, and restocking medical, exam room, and office supplies
Accepting payments
Entering coding on patient accounts
Processing billing
Assisting with billing inquiries and discrepancies
Applying insurance benefits and authorizations to determine patient responsibility
Organizing and submitting student charges to Student Accounts while resolving related issues
Ensuring compliance with applicable HCC policies, procedures, and regulations
Managing the HCC website and social media content
Ordering medications and maintaining accurate prescription payments
Supporting staff with reports and presentation development
Assisting with general office duties during periods of high volume or staff absences
Maintaining confidentiality and strict adherence to HIPAA regulations
Assisting in the coordination of campus health-related events
Representing the HCC on College committees as needed
Performing other duties as assigned by the Health and Counseling Center Director