Medical Office Coordinator - Horseheads Internal Medicine

Arnot Health System•Village of Horseheads, NY

20h•Onsite

About The Position

Arnot Health is seeking an experienced and highly organized Medical Office Coordinator to oversee daily operations across our Horseheads, NY Internal Medicine office. This role plays a key part in ensuring efficient office management, smooth provider scheduling, exceptional patient service, and effective communication between departments. The ideal candidate is a strong communicator, problem solver, and team leader with proven experience in a healthcare setting.

Requirements

High school diploma or equivalent required; coursework or experience in accounting or bookkeeping preferred
Minimum of three years' office experience, preferably in a medical or hospital setting
Demonstrated supervisory and personnel management skills
Strong organizational, communication, and problem-solving abilities
Knowledge of medical office operations and patient service best practices

Responsibilities

Assign and coordinate daily staff duties and prepare work schedules
Assist the Director of Operations with supervision, performance evaluations, and disciplinary documentation
Participate in hiring decisions and training of new staff
Identify and help resolve operational issues involving physicians, patients, and staff
Manage provider schedules, patient appointments, meetings, and special programs
Communicate scheduling updates to staff, providers, hospitals, and other agencies
Ensure proper chart preparation, information gathering, and documentation for patient visits
Screen incoming calls and route medical inquiries to the appropriate provider or nurse
Schedule follow-up visits, consultations, testing, and hospital admissions
Obtain pre-certifications for medical procedures and follow up on outstanding requests
Maintain timely receipt and review of consultation reports and test results
Assist providers with patient preparation, vitals, and ancillary testing as needed
Verify and update patient demographic and insurance information
Prepare encounter forms and billing documentation for all billable services
Manage daily cash controls, deposits, and overdue payment follow-ups
Maintain organized filing systems for practice and personnel documents
Process mail, supply requests, and expense reimbursements
Support physicians, nurses, and administrative leadership with other practice-related functions