Under the direction of the Practice Manager, the Medical Office Coordinator will ensure smooth day-to-day operation meeting the expectation that patients will receive both exceptional care and exceptional service. Under the direction of the Practice Manager, the Medical Office Coordinator supports daily operations such as staff & provider scheduling, patient flow, supply ordering, co-payment collection and reconciliation, medical records, data management, maintain and process payroll, as well as conveying to the Practice Manager areas needing managerial involvement. This position will provide coverage for staff vacancies as needed. Serves as an immediate resource for patients, intervening as needed regarding complaints related to appointments and patient flow. Works independently, solving issues in a timely manner. Interact with individuals at all levels of the department and the organization. Helps establish protocols and ensure completion of Quality Measures The Medical Office Coordinator is an integral part of assisting the Practice Manager with implementing Heywood Healthcare initiatives, participating in continuous improvement projects, and coordinating work related to the clinic’s growth. In conjunction with Heywood Healthcare team completes an effective management team with a focus on quality patient service, satisfaction quality management, and cost-effective operations. Responsibilities shall include but are not limited to: customer service, answering phones, arriving patients, appointment scheduling, insurance verification, data entry and documentation, referral/authorization processing, scheduling of outpatient services, managing daily deposits, and processing incoming and outgoing correspondence including patient medical records. The incumbent must participate in customer service and patient satisfaction initiatives and must learn and perform new standards and processes as they are implemented and complete any assigned training. See full description below.