Medical Office Coordinator - Wound Center

UnityPoint Health•Hiawatha, IA

About The Position

Overview The Office Assistant is responsible for providing clerical and administrative support, including managing patient check-ins, scheduling appointments, and assisting with general inquiries. The role ensures efficient office operations, maintains accurate records, and coordinates with patients and healthcare teams to ensure timely and efficient service. The role manages office supplies, responds to phone calls, and supports staff with various administrative tasks, ensuring smooth daily workflows and clear communication. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program . Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family . With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Requirements

High School Diploma or GED.
Two or more years prior office administration experience, preferably in a medical setting.
Valid driver’s license when driving any vehicle for work-related reasons.
Proficient in Microsoft Office (Word, Excel, Outlook).
Good customer, interpersonal and communication skills, both verbally and in writing.
Organization and time management skills.
Ability to type 60 words per minute (wpm).
Basic math skills.
Attention to detail.
Ability to maintain confidentiality.
Ability to work in fast-paced environment and to work on multiple projects at the same time.
Ability to work with others and in a team environment.
Maintains office equipment and supplies as needed, and medical supplies as directed.
Must be able to communicate effectively with people of diverse professional, educational and lifestyle backgrounds.
The environment may cause high stress levels due to constant interruptions, high volume urgency of issues, and interactions with a wide variety of professionals and personalities.
Must be able to complete algebraic equations.
Must be understanding and patient.
Ability to work under time constraints.
Must be able to work independently and assume responsibility for timely completing of assigned functions.
Ability to understand and deal effectively with problems and opportunities.
Ability to maintain confidential information.
Exercises sound judgment, seeking advice when appropriate.

Nice To Haves

Associate’s degree.
Prior medical coding experience.
If licensed appropriately, may perform hyperbaric oxygen therapy related duties, as needed, after completing the required Healogics or other approved hyperbaric training.

Responsibilities

Clinic Excellence/Patient Satisfaction Greets patients and other visitors, answers and routes calls to appropriate staff.
Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model.
Obtains and verifies patient information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases.
Collects and enters patient charges in databases.
Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.
Coordinates and schedules ancillary testing with other hospital departments.
Arranges for patient transportation as needed.
May assist with intakes and discharges.
Gathers necessary equipment and supplies for the RN or provider.
Reports quality of care issues to the Center’s RN Coordinator.
Communicates as needed with all team members regarding therapeutic interventions, to ensure quality of care.
Office Coordination Coordinates with Center’s RN Coordinator/Medical Director to maximize daily patient census.
Assembles new patient charts, maintains and files existing patient charts, and spot-checks charts for data completeness and signatures.
Actively participates in staff meetings to support key functions within the Center.
Basic UPH Performance Criteria Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
Demonstrates ability to meet business needs of department with regular, reliable attendance.
Employee maintains current licenses and/or certifications required for the position.
Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
Completes all annual education and competency requirements within the calendar year.
Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse.
Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.
Takes appropriate action on concerns reported by department staff related to compliance