Coordinator Wound Care Office
About The Position
Coordinator Wound Care Office Department: 36502 Advocate Condell Medical Center - Wound Care Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: M-F, No weekends or Holidays Flexible between the hours of 8a-5p. Pay Range $21.85 - $32.80 Scheduled Hours: Full Time; Day Shift Monday through Friday. Flexible between the hours of 8:00 am to 5:00 pm - no weekends or holidays. Education/Experience Required: Associate degree or equivalent Minimum of three years experience in business office operations Plus 1-2 years lead or supervisory experience Knowledge, Skills & Abilities Required: Above average computer skills. Above average interpersonal skills and communication. Sound analytical and problem solving skills. Above average organizational skills. Familiarity with medical terminology and coding/billing systems. Major Responsibilities: Registration and Scheduling/ Medical Records 1) Assure compliance with billing regulations and maximize revenue collection. Train staff and physicians on proper use of encounter forms. 7)Ensures the availability of the medical record and all medical information for physicians and patients. 2) Perform periodic audits and quality checks to assure compliance with performance standards. 8)Measures the effectiveness of the medical records process by performing regular audits. 3) Work cooperatively with various internal departments and outside vendors to coordinate the delivery of quality services. 9)Works with contracted vendor in the copying and storage and medical records. 4) Assure compliance with customer service standards and scripts for greeting patients, answering phones, and triaging calls. 5) Monitor's daily reconciliation process to assure proper balancing and processing of payments. 6)Maintains an effective process for the creation, filing, storage, maintenance and retrieval of medical records consistent with Condell policies and procedures. Planning, Management, Implementation and Evaluation of Operations/Services to Ensure Quality, Efficiency, and Patient Satisfaction. 1) Monitor and maintain the proper inventory of supplies, forms and documents. Review vendor bills of office supplies and services for accuracy and legitimacy; route to coordinator for payment authorization as needed. 2) Assess and monitor equipment for proper function and maintenance. 3) Develop, update and implement policies, procedures and standards to assure effective and efficient operations consistent with Advocate Condell and corporate philosophy, policies and procedures. 4)Utilizes EMR to monitor cancellation trends, patient appointments and appropriate scheduling 5) Monitors day to day activities, level of service and technical performance of all associates in designated area. Assesses performance, identifies improvement, provides feedback and develops plans for growth and discipline. 6)CareNet, Lawson, Healthwares, and any other hospital based system required to verify patient information and billing/registration super user. Patient Satisfaction and Service: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appoinments of information on bills and charges, referrals and other matters. 1)Consistently demontrates sincere understanding and empathy in interactions with patients. 2)Consistently adheres to Advocate service standards and MVP. 3)In collaboration with team, meets or exceeds established patient satisfaction goals. 4)Treats patients, families and associates with respect and incoporates cultural diffrences into interactions with patients. 5)Participates in activities to evaluate and improve processes that will contribute to patient, associate and physician satisfaction. 6)Responsible for conveying a professional image in compliance with Advocate clothing and grooming standards, and wears Advocate provided identification tag at all times. 7)Completes all required customer service training and complies with scripting initiatives. Human Resource Development 1) Develop and plan daily work schedules for associates to assure productivity and efficiency. 2) Establish and monitor policies and protocols for associates. 3) Provide training and assistance for staff in customer service and quality improvement programs and issues. 4) Assure that required competencies are completed on time. 5) Obtain access for and train new associates on any hospital based documentation systems, Clinic EMR, necessary to function in their job duties. 6) Select, interview, recommend hire with Clinic Coordinator, train, assess competency and evaluate performance of staff. 7) Responsible for disciplinary actions with assistance from the Human Resources Department and site Coordinator/Manager. 8) Assist with functions when the staffing is limited. 9) Other duties as assigned. Physical Requirements and Working Conditions: Bilingual (English/Spanish) preferred. Good work ethic and attitude required. Must exhibit excellent communication skills in order to build and maintain relationship with staff, physicians, vendors, etc. Must be able to lift, stretch, bend, pull medical records, to retrieve and refile in a limited space. Must be able to lift 20 to 50 pounds. Must be able to travel the Chicagoland area. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care
Requirements
- Associate degree or equivalent
- Minimum of three years experience in business office operations
- Plus 1-2 years lead or supervisory experience
- Above average computer skills.
- Above average interpersonal skills and communication.
- Sound analytical and problem solving skills.
- Above average organizational skills.
- Familiarity with medical terminology and coding/billing systems.
- Good work ethic and attitude required.
- Must exhibit excellent communication skills in order to build and maintain relationship with staff, physicians, vendors, etc.
- Must be able to lift, stretch, bend, pull medical records, to retrieve and refile in a limited space.
- Must be able to lift 20 to 50 pounds.
- Must be able to travel the Chicagoland area.
Nice To Haves
- Bilingual (English/Spanish) preferred.
Responsibilities
- Registration and Scheduling/ Medical Records 1) Assure compliance with billing regulations and maximize revenue collection. Train staff and physicians on proper use of encounter forms. 7)Ensures the availability of the medical record and all medical information for physicians and patients. 2) Perform periodic audits and quality checks to assure compliance with performance standards. 8)Measures the effectiveness of the medical records process by performing regular audits. 3) Work cooperatively with various internal departments and outside vendors to coordinate the delivery of quality services. 9)Works with contracted vendor in the copying and storage and medical records. 4) Assure compliance with customer service standards and scripts for greeting patients, answering phones, and triaging calls. 5) Monitor's daily reconciliation process to assure proper balancing and processing of payments. 6)Maintains an effective process for the creation, filing, storage, maintenance and retrieval of medical records consistent with Condell policies and procedures.
- Planning, Management, Implementation and Evaluation of Operations/Services to Ensure Quality, Efficiency, and Patient Satisfaction. 1) Monitor and maintain the proper inventory of supplies, forms and documents. Review vendor bills of office supplies and services for accuracy and legitimacy; route to coordinator for payment authorization as needed. 2) Assess and monitor equipment for proper function and maintenance. 3) Develop, update and implement policies, procedures and standards to assure effective and efficient operations consistent with Advocate Condell and corporate philosophy, policies and procedures. 4)Utilizes EMR to monitor cancellation trends, patient appointments and appropriate scheduling 5) Monitors day to day activities, level of service and technical performance of all associates in designated area. Assesses performance, identifies improvement, provides feedback and develops plans for growth and discipline. 6)CareNet, Lawson, Healthwares, and any other hospital based system required to verify patient information and billing/registration super user.
- Patient Satisfaction and Service: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appoinments of information on bills and charges, referrals and other matters. 1)Consistently demontrates sincere understanding and empathy in interactions with patients. 2)Consistently adheres to Advocate service standards and MVP. 3)In collaboration with team, meets or exceeds established patient satisfaction goals. 4)Treats patients, families and associates with respect and incoporates cultural diffrences into interactions with patients. 5)Participates in activities to evaluate and improve processes that will contribute to patient, associate and physician satisfaction. 6)Responsible for conveying a professional image in compliance with Advocate clothing and grooming standards, and wears Advocate provided identification tag at all times. 7)Completes all required customer service training and complies with scripting initiatives.
- Human Resource Development 1) Develop and plan daily work schedules for associates to assure productivity and efficiency. 2) Establish and monitor policies and protocols for associates. 3) Provide training and assistance for staff in customer service and quality improvement programs and issues. 4) Assure that required competencies are completed on time. 5) Obtain access for and train new associates on any hospital based documentation systems, Clinic EMR, necessary to function in their job duties. 6) Select, interview, recommend hire with Clinic Coordinator, train, assess competency and evaluate performance of staff. 7) Responsible for disciplinary actions with assistance from the Human Resources Department and site Coordinator/Manager. 8) Assist with functions when the staffing is limited. 9) Other duties as assigned.
Benefits
- Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
- Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
- Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
