Medical Office Call Center Representative

National Spine & Pain Centers•White Plains, MD

2d•Onsite

About The Position

For more than 30 years, NSPC affiliated physicians have been pioneers in the relief of chronic and acute pain through minimally invasive procedures. With more than 120 locations and 750 medical professionals facilitating nearly a million patient visits a year, NSPC is the healthcare brand more people trust for access to pain relief providers than any other.

Requirements

High school diploma or general education degree (GED) equivalent, required.
Minimum of one (1) year of customer service experience required.
High call volume experience required.
Working knowledge of medical office referrals and authorization process and insurance verification, required.
Working knowledge of medical terminology, CPT and ICD-10 coding, required.
Working knowledge of registration requirements and HIPAA regulatory requirements, required.
Must be proficient in Electronic Medical Records (EMR) system and Microsoft Office.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must have satisfactory background check inclusive of criminal, employment reference, education, and social security.

Responsibilities

Assist with patient check-in and check-out procedures
Schedule appointments and manage the office calendar
Able to manage heavy phone call volume and respond to inquiries in a professional and courteous manner
Perform data entry tasks to update patient records and medical information
Provide excellent customer service to patients, addressing their needs and concerns
Communicate effectively with patients, medical staff, and insurance companies
Maintain confidentiality of patient information and adhere to HIPAA regulations
Assist with billing and insurance claims processing
Ensure the cleanliness and organization of the reception area