Medical Office Associate- Stroobants Cardiology Center- FT/Days

Centra Health • Lynchburg, VA

63d

About The Position

The Medical Office Associate (MOA) position serves as the primary contact for patients both in person and by telephone. This entry-level position is responsible for providing administrative support to patients, medical practice office staff, and care providers. Duties may include: registering patients, scheduling appointments, entering charges, collecting payments, verifying insurance, answering phones and directing calls, and contacting patients regarding appointments. P&BH: Reports to SENIOR DIRECTOR PSYCHIATRY & NURSING OPERATIONS

Requirements

• High School Diploma / GED
• Knowledge of customer service principles and techniques, including demonstrated ability to interact with all patients and patient family members in a friendly, courteous and professional manner.
• Knowledge of general office support practices and related office equipment.
• Skill in computer use.
• Experience answering multi-line telephone system, and communicating with all callers in a friendly, courteous and professional manner.
• Experience performing detailed tasks while maintaining accuracy and efficiency.
• Excellent oral and written communication skills, including accurate grammar, spelling, and punctuation.
• Ability to maintain confidentiality at all times.
• Ability to interact with diverse groups.
• Ability to operate in a high-volume, fast-paced environment
• Hold a current, active American Heart Association Basic Life Support (AHA BLS) course completion card.

Nice To Haves

• Coursework in medical terminology, business/administrative support, or a related field
• Knowledge of medical office practices and procedures.
• Knowledge of electronic health records and practice management systems.
• Experience in using MS Office products.
• Experience providing general clerical support in an office environment.
• Experience in medical

Responsibilities

• Answers and directs calls and forwards messages as appropriate
• Assists and interacts with patients while providing excellent patient/customer service to ensure patient satisfaction
• Assists patients with registration process, including forms completion
• Enters patient charges into the practice management system
• Schedules patients for internal and outside referral appointments as appropriate
• Verifies patient insurance eligibility
• Performs reconciliation, closing, and end of day procedures
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED