Medical Office Associate Senior-Lynchburg PACE-FT-Days
About The Position
The Senior Medical Office Associate serves as the administrative lead for front office and/or back office functions of the practice. This position will oversee the day-to-day business operations in order to optimize the patient experience. This position serves as a main point of contact for all internal and external customer requests and operates independently and with a high level of skill and proficiency. Duties may include: proactively filling/creating provider schedules, registering patients, scheduling appointments, entering charges, collecting payments, verifying insurance, answering phones and directing calls, contacting patients regarding appointments, answering billing questions, assisting patients with questions about financial and insurance matters, training other Medical Office Associates, leading process improvement and customer service efforts, resolving CPT and ICD coding issues with care providers, and resolving issues in billing work queues.
Responsibilities
- proactively filling/creating provider schedules
- registering patients
- scheduling appointments
- entering charges
- collecting payments
- verifying insurance
- answering phones and directing calls
- contacting patients regarding appointments
- answering billing questions
- assisting patients with questions about financial and insurance matters
- training other Medical Office Associates
- leading process improvement and customer service efforts
- resolving CPT and ICD coding issues with care providers
- resolving issues in billing work queues
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
