Medical Office Associate I - Nyes Specialties
About The Position
Penn State Health Medical Group Nyes Rd - Suite C is seeking a Medical Office Associate (MOA) to join the team! This office hosts a variety of specialties, including Nephrology, Endocrinology, Neurosurgery, Dermatology, GI, Colorectal, Hepatology, Urology, Audiology, and ENT. The office also oversees Women's Health (OB/GYN) and Maternal Fetal Medicine (MFM). The hired MOA will be responsible for checking patients in and out of appointments, scheduling follow-up appointments, and completing referrals. The MOA will also be expected to make inbound/outgoing phone calls, assist with incoming/outgoing faxes, and oversee the e-messaging pool for patient inquiries. This clinic does see an average of 120-180 patients per day, so the chosen MOA will need to be acclimated to a fast-paced office. Suite C is seeking a MOA who is personable and can work in both an independent and team-based environment. Technical ability is a great plus! This office enjoys hosting food trucks on a weekly/monthly basis, so food enthusiasts who meet our minimum qualifications are welcome to apply!
Requirements
- High School Diploma or equivalent required
Responsibilities
- Answers the telephone, troubleshoots the call to customer's satisfaction by either handling it themselves or forwarding to the appropriate person, triages emergency calls to clinical staff or providers according to established policy.
- Utilizes working knowledge of patient scheduling system to include scheduling, check-in, cancellations, wait list, reports per practice guidelines and provides appropriate information/directions.
- Utilizes working knowledge of billing system to include registration, scanning and charge entry.
- Completes front-end edits and performs charge and cash reconciliation on a daily basis following established policy and procedure.
- Exhibits Service Excellence in all interactions with patients/customers/team members according to established Service Excellence standards.
- Maintains working knowledge of requirements for all current insurance and billing information.
- Obtains signatures and appropriate authorization information.
- Collects co-payments and payments according to cash collection standards.
- Follows practice site procedure to prepare for patient visit including gathering information from the medical record and scanning pertinent information to the medical record as needed and in accordance with HIPAA standards.
- Performs check-out functions including charge entry, scheduling appointments, and provide appropriate paperwork to the patient.
Benefits
- Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
- Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:
- Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
- Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
- Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
- Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
- Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
