Medical Office Associate I - Contingency Pool

Penn State Health • State College, PA

3d

About The Position

The Medical Office Associate role is an entry-level admin role where one can learn and grow their career in the healthcare field. The individual will check in and check out patients, verify insurance information, answer the office phones, schedule appointments, and much more! Contingency Pool is seeking a customer service-focused Medical Office Associate (MOA) to join the travel pool team! Spanning over a variety of State College area, the MOA will be expected to float to different Academic Practice Division (APD) Medical Group offices for daily/weekly work assignments. The offices do range from General Primary Care to single or multi-specialty offices, so no two days are alike!

Requirements

• High School Diploma or equivalent required

Responsibilities

• Answers the telephone, troubleshoots the call to customer's satisfaction by either handling it themselves or forwarding to the appropriate person, triages emergency calls to clinical staff or providers according to established policy.
• Utilizes working knowledge of patient scheduling system to include scheduling, check-in, cancellations, wait list, reports per practice guidelines and provides appropriate information/directions.
• Utilizes working knowledge of billing system to include registration, scanning and charge entry.
• Completes front-end edits and performs charge and cash reconciliation on a daily basis following established policy and procedure.
• Exhibits Service Excellence in all interactions with patients/customers/team members according to established Service Excellence standards.
• Maintains working knowledge of requirements for all current insurance and billing information.
• Obtains signatures and appropriate authorization information.
• Collects co-payments and payments according to cash collection standards.
• Follows practice site procedure to prepare for patient visit including gathering information from the medical record and scanning pertinent information to the medical record as needed and in accordance with HIPAA standards.
• Performs check-out functions including charge entry, scheduling appointments, and provide appropriate paperwork to the patient.
• Composes professional and effective e-messages and emails related to patient care needs.
• Assists as needed with patient correspondence including faxes and patient letters.

Benefits

• Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
• Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:
• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED