Medical Office Assistant | FT | Weekdays | Le Bonheur Ophthalmology | Memphis
About The Position
The Medical Office Assistant (MOA) at Le Bonheur Ophthalmology is an important part of the patient care team, consistently exhibiting the core principles of patient- and family-centered care. This role works closely with patients and families, management, staff, and clinicians, and is responsible for the success of all front desk functions in the ambulatory/clinic site. Common duties include answering the phone, triaging patient calls, registering patients in the EMR, preparing chart contents, retrieving and filing records, collecting payments, and assisting patients with the patient portal. The MOA is expected to model appropriate behavior as exemplified in The Methodist Mission, Vision and Values, contributing to the mission of caring for the community and impacting patient lives through compassion, service, and excellence.
Requirements
- High School Diploma or Equivalent
- Basic understanding of medical terminology.
- Knowledge of general business operations, scheduling, insurance, and coding.
- Ability to work without close supervision and to exercise independent judgment.
- Ability to use word processing and spreadsheet programs and standard office equipment.
- Ability to communicate verbally and in writing with others.
- Ability to organize multiple tasks and projects and maintain control of workflow.
- Ability to handle stressful situations.
- Ability to operate standard office equipment such as PC, copier, fax machine, printer.
- Ability to perform basic arithmetic calculations.
- Ability to provide customer service consistent with MLH values.
Nice To Haves
- 1-3 years of experience in insurance verifications or authorizations
- 1-3 years of experience in a physician office
- 1-3 years of experience in scheduling
- Certified Medical Office Assistant (National Center for Competency Testing)
- Certified Medical Administrative Assistant (National Healthcareer Association)
- Knowledge of coding
Responsibilities
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
- Schedules new appointments as needed and makes confirmation calls to patients with upcoming appointments.
- Collects co-pays and insurance data to ensure full and proper payment.
- Manages the front desk area by greeting patients and visitors and responding to requests for information in person or by phone.
- Demonstrates initiative in identifying opportunities for self-development and enhancement of professional competency.
- Answers the phone and triages patient calls.
- Registers patients in the EMR.
- Prepares chart contents.
- Retrieves and files records.
- Collects payments from responsible party.
- Assists patients with the patient portal.
Benefits
- Opportunities to learn, grow and build a fulfilling career
- Recognized and rewarded
- Treated with respect
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
