Medical Office Assistant - MUSCP
About The Position
Join the Team That’s “Changing What’s Possible” at MUSC Health East Cooper Medical Pavilion! Located in the heart of Mount Pleasant at 1600 Midtown Avenue, our three-story outpatient clinic is home to over 20 medical specialties, all working together to deliver exceptional care. We’re currently hiring day shift with no evenings, weekends, or holidays required, making this an ideal opportunity for those seeking work-life balance. Enjoy free on-site parking, a collaborative and fast-paced environment, and a team culture that values innovation, teamwork, and patient-centered care. Why Join Us? Your ideas are valued. Your contributions are celebrated. Your potential is limitless. We offer annual pay-for-performance incentives, health, dental and vision benefits (plus more), and career ladder advancement opportunities. If you have a positive attitude, a passion for excellent patient care, and thrive in a supportive, dynamic environment, we’d love to meet you. Apply today and help us continue Changing What’s Possible! The Patient Access Representative I at MUSC Health East Cooper Medical Pavilion serves as the first point of contact for our patients, providing front-line administrative support. This role is responsible for ensuring an efficient, courteous, and accurate registration process while supporting timely access to care and promoting a positive patient experience. Primary responsibilities include greeting and welcoming patients and their families, obtaining and verifying demographic and insurance information, collecting payments and outstanding balances, and completing all pre-registration, registration, and compliance-related documentation in accordance with regulatory and institutional standards. These tasks are performed using the Epic electronic health record (EHR) system. This team member also conducts insurance verification and schedules follow-up and referral appointments within Epic as required. The Patient Access Representative I is expected to meet established productivity and service quality standards while maintaining strict compliance with HIPAA and institutional confidentiality guidelines. Additional responsibilities include supporting coordination of care and contributing to an environment that is committed to upholding excellence in customer service and patient-centered care.
Requirements
- High School diploma or equivalent education required.
- One year of customer service experience.
- Must have basic computer skills.
- Demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, interact tactfully with customers and establish and maintain effective relationships with others.
Nice To Haves
- Previous healthcare front desk experience preferred.
Responsibilities
- Greeting and welcoming patients and their families
- Obtaining and verifying demographic and insurance information
- Collecting payments and outstanding balances
- Completing all pre-registration, registration, and compliance-related documentation in accordance with regulatory and institutional standards
- Conducts insurance verification
- Schedules follow-up and referral appointments within Epic as required
- Maintaining strict compliance with HIPAA and institutional confidentiality guidelines
- Supporting coordination of care
- Contributing to an environment that is committed to upholding excellence in customer service and patient-centered care
Benefits
- annual pay-for-performance incentives
- health, dental and vision benefits (plus more)
- career ladder advancement opportunities
- free on-site parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
