Medical Office Assistant - Structural Heart

Catholic Health•West Islip, NY

43d•$26 - $34•Onsite

About The Position

Good Samaritan University Hospital is a 537- bed (including 100 nursing home beds) teaching hospital and a member of Catholic Health. With almost 900 physicians on staff, and a level I Trauma Center, we care for well over 100,000 patients annually across the south shore of Long Island. Our reputation for excellence is built on great choices and empowered leadership, and fosters a team that's focused on evidence based practice, continual learning and exceptional quality of care. We are seeking a detail-oriented and friendly Medical Office Assistant to join our healthcare team. Catholic Health strives to deliver clinically excellent medical care to our patients. We are looking for a Medical Office Assistant who will provide the highest quality of patient care by being an integral part of the clinical team. The ideal candidate will provide administrative and clinical support to ensure the smooth operation of our medical office. The Medical Office Assistant serves as an important liaison between the patient/family, providers, and other departments involved in the patient referral, treatment plan, and follow up through the Structural Heart Center.

Requirements

Completion of an accredited Medical Assistant Program
BCLS training and current certification required from: American Heart Association or American Red Cross.
Knowledge of medical terminology, billing procedures, and insurance processes is advantageous.
Proficiency with EHR systems and basic office software (Microsoft Office Suite).
Excellent communication and interpersonal skills with a strong customer service focus.
Ability to multitask and stay organized in a fast-paced environment.
Attention to detail and confidentiality is essential.
Ability to work well both independently and as part of a team.

Responsibilities

Welcome patients to the GSH Structural Heart Center in a professional and compassionate manner, ensuring they are comfortable and informed throughout their visit
Coordinate and schedule patient appointments for consultation and testing, ensuring accurate timing and resource availability
Confirm patient appointments, reschedule as necessary, and update scheduling systems
Efficiently obtaining patient records while ensuring HIPAA compliance and promptly uploading to EMR for clinical review
Schedule all patient appointments at the Structural Heart Center
Preps the patient chart with pre-visit planning by reviewing the next working day’s schedule and identifying gaps in care
Verify medical insurances for all patients seen through the GSH Structural Heart Center, including obtaining authorizations for necessary testing and consultations
Responsible for answering all phone calls to the GSH Structural Heart Center and addressing patient, family and doctor office requests as necessary
Maintain open communication with the doctors, nurses, and support staff to ensure smooth coordination of patients
Accurately input patient information into electronic health records (EHR) systems and update medical charts as needed
Preparing all exam rooms for patient visits, including restocking necessary medical office supplies
Rooming each patient for their office visit including obtaining vital signs, allergies, height/weight, accurate medication reconciliation, performing EKG, and completing EPIC questionnaires
Serve as the primary point of contact for patients, doctors, and support staff for the Structural Heart Center
Ensure all activities comply with healthcare regulations, including HIPAA and patient confidentiality laws
Advocate for patients, ensuring they receive the best possible care and experience throughout their journey through the GSH Structural Heart Center