Medical Office Assistant
About The Position
Shape the future of imaging while supporting patients and research at UW–Madison! The University of Wisconsin–Madison, Department of Radiology, a nationally recognized leader in imaging research, education, and patient care, is seeking a Medical Office Assistant to join our collaborative team at the Wisconsin Institutes for Medical Research (WIMR). As part of our diverse unit of physicians, researchers, technologists, and administrative staff, you will provide essential front-line support for patients, staff, and research participants in our PET, MRI, US, and CT programs. Responsibilities include greeting patients, scheduling appointments, coordinating tests, maintaining calendars, and ensuring smooth communication across clinical and research operations. What sets us apart is our unique environment where administrative staff play a direct role in supporting cutting-edge research and advanced clinical care. We value new perspectives, strong organizational skills, and service-oriented working styles that help us continually improve patient care and operational efficiency. Located in Madison—consistently ranked among the best places to live—the Department of Radiology offers a dynamic workplace within a vibrant community, with opportunities for professional growth and continuing education. Join us and make a meaningful impact in advancing medical research and patient care. This position is full or part-time, 80%-100%. Work hours for this position are between 6:45 a.m. and 5:00 p.m. and are subject to change based on the needs of the department. This position requires work to be completed onsite, at a designated campus work location. This position has been identified as a position of trust with access to vulnerable populations. The selected candidate will be required to pass an initial caregiver check to be eligible for employment under the Wisconsin Caregiver Law and every four years. Successful candidates will possess the following Knowledge, Skills, and Abilities; strong organizational and prioritization skills with great attention to detail and accuracy; service-oriented mindset with a focus on patient-centered care; strong communication skills and ability to work collaboratively with patients and healthcare teams; ability to multitask effectively in a fast-paced healthcare setting.
Requirements
- Proficient in Microsoft Office (Word, Excel) with excellent typing skills.
- Experience with patient scheduling.
- Experience with EPIC or other EMR systems.
- Basic knowledge of medical terminology and HIPPA requirements.
- High School Diploma required.
Nice To Haves
- At least 3 years’ experience with patient scheduling.
- At least 1-year professional experience within a healthcare setting.
Responsibilities
- Receives, submits, and responds to inquiries according to established policies and procedures
- Greets patients, schedules appointments, maintains calendars, schedules tests, and makes referrals according to instructions
- Serves as front desk staff within a healthcare facility or clinic
- Prepares documents for patient admissions and appointments
- Provides day-to-day operational support to medical work unit personnel
Benefits
- Employees in this position can expect to receive benefits such as generous vacation, holidays, and sick leave
- Competitive insurances and savings accounts
- Retirement benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
