Medical Office Assistant

SSM Health • Fitchburg, WI

4d

About The Position

It's more than a career, it's a calling. WI-SSM Health Sleep Center Worker Type: PRN Job Summary: Aids the provider in providing quality patient care specific to the age of the patient population served in the practice. Ensures that quality care is provided in an efficient and safe manner, consistent with the office's standard of care and following office protocol.

Requirements

• High School diploma/GED or 10 years of work experience
• One year experience
• Constant standing and walking.
• Frequent use of hearing and speech to share information through oral communication.
• Frequent use of hearing to distinguish body sounds and/or hear alarms, malfunctioning machinery, etc.
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent reaching, gripping, and keyboard use/data entry.
• Frequent use of vision for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Occasional bending, stooping, crawling, kneeling, sitting, squatting and repetitive foot/leg and hand/arm movements.
• Occasional use of vision to judge distances and spatial relationships.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Occasional lifting/moving patients.
• Occasional use of smell to detect/recognize odors.
• Occasional driving.
• Basic Life Support Healthcare Provider (BLS HCP) required within 90 day of employment. Other resuscitation certifications may be required dependent on department.

Responsibilities

• Routinely assists provider with patient exams, prepares exam rooms for specific procedures.
• Accurately maintains appropriate log books and monitors pharmaceutical sample cabinets for expired items.
• Maintains patient medical record by verifying patient information upon each visit including: last name, address, insurance information, and guarantor, filing/scanning all documents into the correct patient's medical record and in the proper location, and providing new patients with required registration forms for completion.
• Aids in the care of the patient by notifying patients of normal test results, returning patient phone calls, scheduling patients for testing, procedures, and referral appointments in a timely manner.
• Collects clinical information by interviewing patient at each visit and recording in medical record, preparing reports for provider to review, collecting clinical information from agencies, referring providers, hospital department, and properly documenting in medical record.
• Routinely services patients by supplying correct information to insurance companies, maintaining confidentiality of patient information at all times, and releasing patient information only if appropriate consent is obtained.
• Performs clinical duties by obtaining vital signs and accurately documenting in medical records, collecting and processing specimens, and performing phlebotomy skills as indicated by completion of training and competency.
• Maintains exam rooms by cleaning and stocking rooms as necessary, ordering supplies, preparing non-disposable instruments for sterilization.
• Schedules patient appointments/rescheduling and cancelling appointments as necessary.
• Processes incoming phone calls, by answering promptly and directing call to appropriate person. Takes accurate messages and delivers message or tasks to appropriate person.
• Assists in the billing process by collecting and posting payments for services, balancing cash drawer by counting cash on a daily basis, preparing superbills with proper information prior to appointment, updating financial and personal information of patient at each visit and as requested, entering correct insurance and demographic information into computer at each visit, and entering hospital and office charges, if applicable.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

Benefits

• SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees