Medical Office Assistant

Lifepoint Health • Wilson, NC

2h • Onsite

About The Position

At Lifepoint Health, we are committed to empowering and supporting a diverse and
determined workforce who can drive quality, scalability, and significant impact
across our hospitals and communities. As a member of the Lifepoint team, you’ll
support those that are in our facilities who are interfacing and providing care
to our patients and community members to positively impact our mission of making
communities healthier ®. As the Medical Office Assistant, you will serve as a
key member of the healthcare team, ensuring efficient front office operations
and a positive patient experience. You will support clinical workflow through
accurate scheduling, documentation, billing processes, and coordination of care
while maintaining professionalism and confidentiality at all times.

Wilson Immediate Care provides services for a wide variety of needs including
care for sudden and ongoing illnesses, minor acute injuries, MRO services,
on-site X-Ray and lab services, and more. Our physicians have a combined 80+
years of experience and all are board certified in Internal or Family Medicine.

Requirements

• High school diploma or equivalent required.
• Strong critical thinking skills with the ability to exercise sound judgment and make timely decisions.
• Ability to work independently with minimal supervision while maintaining accuracy and efficiency.
• Ability to remain calm, professional, and effective in a fast-paced or high-stress healthcare environment.
• Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities.
• Effective verbal and written communication skills with a patient-centered approach.
• Proficiency in computer applications and electronic medical record (EMR) systems, with a strong understanding of confidentiality and HIPAA standards.

Responsibilities

• Provide comprehensive front office support, including scheduling and registering patients, verifying insurance, managing referrals and pre-certifications, and maintaining accurate electronic medical records.
• Deliver professional, compassionate customer service while serving as the first point of contact and managing administrative duties such as filing, data entry, scanning, and incoming communications.
• Post charges, code fee slips, collect co-pays, deductibles, and outstanding balances, and assist with end-of-day balancing and deposit preparation.
• Review provider orders prior to patient departure and coordinate referral appointments to ensure continuity of care.
• Obtain informed consent for invasive procedures and maintain compliance with HIPAA, infection control, and clinic policies.
• Maintain clean, organized, and fully stocked examination rooms and front office areas to support efficient clinic flow.
• Monitor, reorder, stock, and troubleshoot medical supplies and equipment to minimize operational disruptions.

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage — with medical plans starting at just $10 per pay period — tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
• Tuition Reimbursement: Available for full and part-time employees to further education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED