Medical Office Assistant IV - Bilingual Required

County of Ventura (CA)•Ventura, CA

65d•Onsite

About The Position

Under direction, the Medical Office Assistant IV performs complex office support duties within their area of assignment. The incumbent will have strong leadership and customer service skills, and will verify coverage and payer eligibility for a number of insurance providers. They will also assist with medical billing efforts, input and retrieve patient information as required, help coordinate and schedule patient appointments, and perform related duties as required. Distinguishing Characteristics: Medical Office Assistant IV is the lead classification in this job series. Incumbents perform support duties requiring specialized medical knowledge and interpretation of rules, regulations, and reimbursement requirements; explain program procedures to clients and/or their parents/guardians; prepare reports; and serve as lead workers over subordinate-level clerical staff at a satellite office or clinic. EDUCATION/BILINGUAL INCENTIVE: Incumbents may be eligible for an educational incentive of 2.5%, 3.5%, or 5% based on completion of an Associate's, Bachelor's, or Master's degree that is not required for the classification. Incumbents may also be eligible for bilingual incentive depending upon operational need and certification of skill.

Requirements

Four (4) years of increasingly responsible office experience, in those two (2) years must include experience in a medical office setting utilizing medical terminology and procedures, and
One (1) year must include increasingly responsible office experience as or equivalent to a Medical Office Assistant III with the County of Ventura.
Intermediate with Microsoft systems, i.e. Word, Outlook, and Excel
Bilingual in English/Spanish
Experience in Artera
Cross-trained in Primary Care, Specialty Services, and Urgent Care.

Nice To Haves

Intermediate skills using an Electronic Medical Record database such as Cerner with scheduling and registration experience.

Responsibilities

Trains and orients new employees, assigns tasks, establishes workflows, and creates schedules. Assists supervisors with hiring, evaluations, disciplinary actions, and work unit priorities by providing recommendations and preparing performance evaluations.
Coordinates the work of clerical and non-professional staff engaged in general or specialized functions; may assist in budgeting, inventory/expenditure control, and purchasing review processes for assigned work unit;
Coordinates prescriptions for durable medical equipment with private physicians and insurance companies/payor source;
Explains instructions from professional and paraprofessional staff, as well as program procedures, to patients or parents/guardians;
Schedules appointments and coordinates office support work in specialty clinics;
Inputs and retrieves patient information utilizing multiple databases; ensures appropriate government code input in order to receive reimbursement;
Prepares treatment records and tracks therapy hours for correct billing and reimbursement;
Greets and assists patients in person and on the telephone; refers patients to appropriate staff as required;
Reviews and manages patient schedules to anticipate for missed opportunities, scheduling errors, registration form updates, insurance eligibility, and co-payments;
Handles high volume of patients, internal/externals customers, and frequent changes, delay or unexpected events;
Checks patients in-and-out through the practice management system and verifies information;
Performs cashiering duties and collects co-payments, payments, and outstanding balances;
Communicates with patient care team to ensure that patient care needs are addressed;
Monitors waiting areas and ensures areas are maintained clean;
Assists with pre-visit planning and confirms appointments;
Accurately enters and updates demographic and payer data in practice management system (i.e. Cerner);
Verifies coverage and payer eligibility, which may include programs, private insurances, and Medi-Cal. Performs financial screenings for program eligibility. Requests pre-authorizations when needed;
Reviews and assesses financial and eligibility information to determine initial or ongoing qualification for public assistance programs, including Every Woman Counts, Family Pact, Self-Pay Discount Program, and other related programs.
May assist patients in coordinating appointments with diagnostic or specialty services;
Demonstrates culturally sensitivity and competence with patients;
Prepares and updates patient charts/electronic health records and obtains medical records from other medical facilities;
Maintains and distributes confidential patient information per state and federal guidelines and assures confidentiality measures are adhered to and suggests corrective measures when indicated;
Coordinates patient services with educational institutions, case managers, care homes, physicians, and health insurers;
Operates a variety of office equipment including computers;
Gathers data from a variety of sources and prepares reports;
Prepares and sends correspondence to families, physicians, and outside agencies; may compose and prepare written pamphlets, flyers, or other documents to disseminate information;
Communicates with patients via text messaging through Artera, monitors portals, and triages messages based on patient needs.
May transcribe medical documents;
Trains new staff on computer databases and medical records management;
Orders and maintains office supplies;
Performs other related duties as assigned.

Benefits

Incumbents may be eligible for an educational incentive of 2.5%, 3.5%, or 5% based on completion of an Associate's, Bachelor's, or Master's degree that is not required for the classification.
Incumbents may also be eligible for bilingual incentive depending upon operational need and certification of skill.

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