Medical Office Assistant II, (A262923-1), 205, Tuberculosis

City of Laredo, TX•Laredo, TX

45d•Onsite

About The Position

Provides front and back office support services for the Health Department clinics in primary care, early detection services (Buena Vida), and disease control services; coordinates and prepares for any clinic circumstances that may arise, such inpatient care assistance, lab, and phlebotomy support; coordinates with multiple agencies, City employee wellness, private physicians, other mid-level providers for patient, and allied health services; assists in nursing and allied health care. Health Department ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Provides healthcare and educational services for City residents by supporting vaccine administration, prenatal care, and other healthcare programs. Conducts home or telehealth visits, maintains patient documentation, and leads clerks and other medical staff operations. Provides medical, allied nursing, and patient front and back-office assistance and support (takes vital signs, does charting, may do lab work/phlebotomy, immunizations, and screening services). Organizes and maintains record keeping and data collection systems, including patient registration cards for office files, clinic data and encounter forms, transfer address changes, handle medical referrals, referral communications, and identify and code financial status on patient's records. Assists in patient care activities during each appointment, including weighing and measuring patients, assisting in exam room, preparing charge and request slips, performing lab procedures, and allied nursing care. Assists in clean-up activities in the clinic; return supplies, washes equipment, and transports laboratory specimens and supplies. Assists in ordering and restocking clinic supplies. Assists with medical records. Reports pertinent patient observations to nurse. Contributes to program planning and evaluation. Reviews patient registration cards and charts regularly. Works cooperatively with sponsoring agency regarding the financial identification and follow-up of the patients in the Center. Participates in patient care conferences. Assists in evaluating patient care and effectiveness of program operations. Requests and returns charts to medical records. Performs errands requested by clinic personnel. Assists in maintaining good communication between staff, visitors, and other business contacts. Must follow all rules of telephone courtesy in all telephone communications. Conducts contact tracing Tuberculosis investigations Conduct assisted direct observation treatment for tuberculosis Conduct hospital TB investigations when needed Report cases on the State and City platforms Performs other duties as assigned.

Requirements

Knowledge of front and back-office clinic support in primary care (registration, billing, cash handling, medical and nursing assistance, vital signs, lab work, immunizations, and phlebotomy).
Knowledge of good customer service practices, public relations, and educational background in the medical office field (patient care, medical assistance, patient follow-up, insurances, etc.).
Ability to maintain good planning and organizational skills.
Ability to use computer hardware, various software programs and technologies, including word processing and spreadsheet programs.
Ability to speak before public groups and make presentations.
Ability to take and follow directions from supervisor.
Ability to give directions to and gain compliance from assigned staff.
Ability to maintain harmonious and effective working relationships with other employees and respond to general public complaints.
Ability to project a positive and professional image of the City of Laredo.
Ability to comply with all City of Laredo's policies and procedures.
Ability to maintain a valid Texas Driver License and a good driving record.
Ability to comply with all City of Laredo policies and procedures.
Ability to communicate effectively, both orally and in writing.
Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of the position.
Ability to perform other duties as assigned.
High School Diploma or G.E.D
At least two (2) years of experience in progressively responsible administrative work, health administrative or clinical work (front & back of office), or health project work
Proof of TB Test/Screening will be required to be presented prior to employment
Medical Office Assistant or Medical Assistant Certification accredited by the National Commission for Certifying Agencies (NCCA) (Copy of certification must be attached to the application)
Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.

Responsibilities

Provides healthcare and educational services for City residents by supporting vaccine administration, prenatal care, and other healthcare programs.
Conducts home or telehealth visits, maintains patient documentation, and leads clerks and other medical staff operations.
Provides medical, allied nursing, and patient front and back-office assistance and support (takes vital signs, does charting, may do lab work/phlebotomy, immunizations, and screening services).
Organizes and maintains record keeping and data collection systems, including patient registration cards for office files, clinic data and encounter forms, transfer address changes, handle medical referrals, referral communications, and identify and code financial status on patient's records.
Assists in patient care activities during each appointment, including weighing and measuring patients, assisting in exam room, preparing charge and request slips, performing lab procedures, and allied nursing care.
Assists in clean-up activities in the clinic; return supplies, washes equipment, and transports laboratory specimens and supplies.
Assists in ordering and restocking clinic supplies.
Assists with medical records.
Reports pertinent patient observations to nurse.
Contributes to program planning and evaluation.
Reviews patient registration cards and charts regularly.
Works cooperatively with sponsoring agency regarding the financial identification and follow-up of the patients in the Center.
Participates in patient care conferences.
Assists in evaluating patient care and effectiveness of program operations.
Requests and returns charts to medical records.
Performs errands requested by clinic personnel.
Assists in maintaining good communication between staff, visitors, and other business contacts.
Must follow all rules of telephone courtesy in all telephone communications.
Conducts contact tracing Tuberculosis investigations
Conduct assisted direct observation treatment for tuberculosis
Conduct hospital TB investigations when needed
Report cases on the State and City platforms
Performs other duties as assigned.