Medical Office Assistant - Front Desk

University Clinical Health • Memphis, TN

2h

About The Position

The Medical Office Assistant (MOA) will perform clerical duties, including greeting patients and visitors, processing automated appointment scheduling, completing registration for patients, updating patient demographic information, and receiving co-payments for each visit. The MOA will also perform various patient care activities while providing excellent patient and physician customer service.

Requirements

• High School Diploma or equivalent Required
• Minimum of 1+ years of experience in a healthcare setting Required
• Medical terminology
• Application of medical chart requirements
• HIPPA regulations
• Excellent written and verbal communication skills
• Proficiency in administrative tasks
• Basic understanding of clinical tasks
• Excellent interpersonal skills
• Exceptional attention to detail

Nice To Haves

• specific specialty area Preferred but not Required
• Experience using Epic system strongly Preferred

Responsibilities

• Exhibit excellent customer service skills by greeting and welcoming each patient and visitor.
• Assist with patient flow and coordinate a positive patient experience throughout the department’s approved check-in/out process.
• Accurately determine patient needs, notify clinical staff of patient’s availability to be seen, and ensure each patient completes required forms/paperwork in its entirety.
• Manage patient appointments, check-in/outpatients, receive and scan patient paperwork, and responding/resolving tasks in both NextGen (PM & EHR) systems.
• Assist both the patient and clinical staff by organizing & distributing information needed for patient care, provides PHI to patients and internal/external parties by following HIPAA guidelines, and follow instructions from team leaders as requested to ensure high-quality patient care.
• Financially secure each visit utilizing managing payments & batches, collecting & communicating patient balances, estimates &/or co-pays, and accurately collecting insurance information.
• Accurately enter patient information onto patient medical records.
• Conduct general MOA duties such as pre-certs & authorizations, chart preparation, and clerical tasks.
• Maintain strong working relationships with administrative and clinical teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees