Medical Laser Technician & Surgery Scheduler

Tareen Dermatology Pa•Maplewood, MN

24d•$21 - $25•Onsite

About The Position

The Medical Laser Technician performs high quality patient care while performing medical excimer laser and nbUVB phototherapy treating dermatology patients. The Surgery Scheduler role provides patients with quality customer service and schedules the patient for their surgical procedure. Support the patient needs to ensure excellent service and follow up and advisement. Ensures communication is accurate and thorough through the entire process. This position will be working as a Medical Laser Technician and Surgery Scheduler.

Requirements

Proficient in typing, spelling, punctuation, grammar, and oral communication.
Ability to manage multiple priorities.
Knowledge of anatomy and medical terminology.
Knowledge and strong understanding of insurance guidelines.
Organizational skills with focus on tracking patient care and improving patient flow.
Professional demeanor and recognition of privacy considerations for patients and families.
Detail oriented.
Ability to follow oral and written instructions.
Strong computer skills.
Ability to work well independently and as part of a team.
Associate's or Bachelor's degree required
1-2 years of healthcare experience preferred.

Nice To Haves

CNA or CMA certification preferred.

Responsibilities

Treat patients with excimer laser and nbUVB phototherapy while making educated and accurate dosing decisions.
Keep the work space(s) clean and orderly, restock the rooms as needed and make sure the room is sterilized for each patient
Complete all notes accurately and in a timely manner, correct them as requested by supervisors and physicians.
Work with insurance to perform verification of benefits and/or prior authorizations on behalf of patients prior to starting treatments.
Maintain excellent charting skills, including all patient communication and progress notes.
Keep open communication with other employees in the department, especially regarding patient care.
Educate the patients about the process and the science regarding excimer laser and phototherapy.
Complete all open/close duties as required.
Manage patient treatment schedules as they change and work with scheduling staff to ensure proper bookings.
Remain flexible with schedule changes and fill in as needed.
All other duties assigned.
Surgical Scheduler will operate the phones for our surgical scheduling extension, assisting any patients.
Rescheduling surgical appointments, discussing biopsy results, discussing pre-op or post-op concerns, forwarding the call onto the correct party, or any other concern that the patient has.
Coordinates with the Surgical Operations Manager to ensure all concerns are addressed.
Consistently check intramails and voicemails from patients throughout the day to ensure that all patients have their concerns addressed before the end of the day.
Collaborates with Clinical Operations teams to ensure that all patient surgeries are being scheduled accurately to meet all insurance and medical processes guidelines. Acts as main point of contact if any issues with insurance or scheduling.
Responsible for writing certifies letters and follows the best practice accurately and timely.
Communicates benign pathology results to patients.
All other duties as assigned.