Medical Interpreter
About The Position
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina. $2,500 Commitment Bonus for qualifying candidates! JOB LOCATION Duke Children’s and Internal Medicine North Durham - 3116 N Duke St, Durham, NC JOB SUMMARY Performs Spanish interpretation, translation and Medical escort services to assist non-English speaking patients receiving care within the Duke Children’s & Internal Medicine Clinic in North Durham.
Requirements
- Work requires completion of Ophthalmic Technician training and certification as a certified Ophthalmic Technician by the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO).
Responsibilities
- Face to face interpretation for medical appointments
- Phone/ video interpretation
- Translation of documentation for providers/clinicians
- Participate as a neutral party in the role as conduit of information that must flow between Duke staff and the Non-English-speaking patient/visitors.
- Ensure that all information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents for treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
- The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
- Interpreters will maintain confidentiality of all assignment-related information
- Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective and will refrain from accepting an assignment when family or close personal relationships affect impartiality
- Interpreters will not interject personal opinions or counsel patients
- Interpreters will refrain from accepting assignments beyond their professional skills, language fluency, or level of training
- Promote customer satisfaction related to Duke services; notify Supervisor of any issues that may be problematic for patients or Duke staff.
- Participate in continuing education programs and competency training to enhance professional role of an interpreter. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
