Medical Information Specialist III

Inizio Engage•Yardley, PA

About The Position

Inizio Engage has a long-standing partnership with a leading Biotechnology company across Commercial, Patient Solutions and Medical Affairs businesses. The Medical Information Specialist III is a frontline specialist responsible for engaging customers, /healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource for clinical, therapeutic and safety information provided in response to unsolicited requests from both external healthcare provider customers, as well as internal colleagues. The specialist provides patient support and drug/medical device product information. This is your opportunity to join Inizio Engage and represent a top biotechnology company!

Requirements

Current US healthcare professional license: PharmD (Educational preference may be defined by the client)
Provides value and demonstrates Leadership (individual program leadership to determine specifics)
Exemplifies Inizio CORE VALUES: Quality, Partnership, Ingenuity, Expertise, Energy
Ability to join frequent meetings and calls without disruption or disconnecting
Excellent verbal, written and listening communication skills
Must be knowledgeable of methods for conducting literature searches and possess strong skills for providing comprehensive presentations on specific topics, both written and oral
Competent with a computer, keyboard and mouse
Competent with Call Center Telephone Technology
Pleasant telephone manner and excellent telephonic service skills
Ability to build on existing clinical foundation in pursuit of expertise in relevant therapeutic areas
Ability to manage complex situations
Ability to work both independently and within a group setting
Results oriented, excellent organizational skills and ability to work cross-functionally

Nice To Haves

At least one year of experience in healthcare or pharmaceuticals is strongly preferred

Responsibilities

Maintain excellent quality and productivity standards for all client programs; adheres to program scripts and guidelines
Accurately collect information required by individual programs in a timely manner and correctly captures in specific program databases
Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio, Client and Federal guidelines and regulations
Exhibit effective verbal and written communication and tele-management skills by supporting clinical questions which may include on and off-label information via verbal consultation, clinical medical letters, and literature search and analysis
Conduct literature analysis to respond to unsolicited, off-label inquiries as needed
Conduct study compliance calls to volunteers enrolled in clinical/medical research trials
Collect demographic data and disposition for product, sample and literature fulfillment
Exchange customer insights and scientific information with partners, as appropriate
Enroll participants in educational seminars
Converse with callers in an empathetic manner and facilitate dialogue with the callers to help them understand medical terminology, as needed
Identify adverse events and product complaints as outlined by client guidelines
Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties, as needed
Adhere to all company and client policies and Standard Operating Procedures
Possess effective organizational skills, including possibly working on multiple projects simultaneously
Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
Opportunity to act as a Product Liaison based on completion of specific criteria and approval of manager and client if available within Project. Product Liaison will have periodic interactions between Client stakeholders to share knowledge, information and updates. Product Liaison serves as a consultant to other Licensed Healthcare Communicators in responding to product specific inquiries and/or training as need.
Update and submit resume upon requests for audits
Other duties as assigned