Medical Imaging Field Engineer, MR/CT - Grand Rapids, MI

Siemens Healthineers•Traverse City, MI

20h•Onsite

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer, you will be servicing MR/CT Imaging Equipment in the Grand Rapids, MI area. Customer Service Engineer Level based on prior experience. You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Requirements

Knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
Ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
Experience in testing, repairing and maintaining capital medical equipment.
Strong customer service and communication skills.
Minimum high school diploma.
Proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
Ability to locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions.
3-5+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
Valid driver's license, ability to drive independently day and night, and good driving record.
Demonstrate excellent judgment in customer relations and in managing company resources.
Strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology.
Experience with electronics, hydraulic and pneumatic systems.
Full access to Siemens Healthineers' client sites to perform the essential functions of this position.
Meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position (including but not limited to: Proof of valid identification, Criminal background checks, Drug screens, Immunizations, Annual TB testing, Healthcare training).
Ability to work with controlled technology in accordance with US export control law.

Nice To Haves

Technical Associates Degree or equivalent

Responsibilities

Servicing MR/CT Imaging Equipment in the Grand Rapids, MI area.
Installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
Delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
Managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
Ensuring that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR.
Managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
Establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
Providing mentoring to other CSE’s on all competencies and responsibilities.