Field Service Technician - Grand Rapids, MI

Engel Machinery•Grand Rapids, MI

1d•Onsite

About The Position

ENGEL is an injection molding industry leader in technological advancements, built on decades of experience and a spirit of innovation, ensuring sustainable global growth. ENGEL Machinery North America is seeking a Service Technician for its Service Department. This role involves performing work remotely at customer sites, installing and servicing equipment, and providing customer training and support as necessary. ENGEL is a global leader in the manufacture of plastics processing machines, offering a full range of technology modules for thermoplastics and elastomers, and automation. In 2016/2017, ENGEL's turnover totaled approximately 1.36 billion euros worldwide, with 5,900 employees across nine production plants in Europe, North America, and Asia, and subsidiaries and representatives in more than 85 countries. The company emphasizes flexibility, innovation, and self-responsibility among its employees to consistently deliver global standards.

Requirements

High School Diploma Required
5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer
Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
Experience with injection molding machines, well rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees
Knowledge and understanding of injection molding process
Ability to troubleshoot problems systematically
Knowledge of microprocessor programming
Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
Excellent communication and interpersonal skills and strong customer service orientation
Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers
Dedicated team player with a positive attitude.
Uses internal resources efficiently to resolve customer issues expeditiously and correctly
Able to work independently with minimal back office (engineering, spare parts, phone/technical support.)
Must have a valid Passport, driver’s license in good standing that includes REAL-ID.

Nice To Haves

Associate’s or Bachelor’s degree preferred
Familiarity with ENGEL machines and robots is preferred

Responsibilities

Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance.
Performs software and hardware installations.
Performs all safety checks on equipment.
Educates customers on equipment and instructs on proper operation.
Manages resolution of customer issues, including order and installation of replacements parts as necessary.
Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required.
Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
Provides written reports on a regular basis to the Service Manager.