Medical Health Questionnaire (MHQ) Specialist

UnitedHealth Group • La Crosse, WI

8d • $18 - $32 • Remote

About The Position

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Optum Serve Health Services (OSHS) is one of three businesses under Optum Serve . Optum Serve provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans. By joining Optum Serve you are part of the family of companies that makes UnitedHealth Group a leader across most major segments in the U.S. health care system. OSHS specializes in creating and managing health care programs through on-location services, patient specific in-clinic appointments, telehealth assessments, or any combination based on customer need. OSHS's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services. There's energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work. The Medical Health Questionnaire (MHQ) Specialist is responsible for conducting comprehensive telephone interviews with program members to complete detailed Medical Health Questionnaires, exposure assessments, and other required worksheets. This role ensures accurate documentation of member health histories and exposure information within internal systems to support the generation of monitoring exam summaries. The specialist also performs medical record review tasks in accordance with established program guidelines and work instructions. A strong commitment to confidentiality, adherence to HIPAA regulations, and reliable completion of daily departmental responsibilities are essential to success in this position. Schedule: A 40-hour work week, Monday through Friday between the hours of 8 am to 5:00pm CST. Location: Remote National You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

• High School Diploma/GED (or higher)
• 2+ years of experience in a customer service environment
• 2+ years of experience with medical terminology or completion of medical terminology course
• 1+ years of basic level experience in Microsoft Excel (opening a workbook, inserting a row, selecting font style and size)
• 1+ years of intermediate computer experience in Microsoft Outlook (creating and replying to emails)
• Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Access to a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to work any of our 8-hour shift between 7:00am - 6:00pm CST
• Ability to keep all company sensitive documents secure (if applicable)

Nice To Haves

• Knowledge and understanding of CPT and ICD coding
• Vocational or Technical Training/Education (Medical Assistant, Nursing Assistant, etc.) or Clinical Upskilling course
• National Career Readiness Certificate
• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
• All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Responsibilities

• Conduct thorough telephone interviews to complete Medical Health Questionnaires (MHQs), exposure forms, and other program-specific worksheets
• Accurately enter and submit interview data through internal database systems to support member monitoring exam summaries
• Perform Medical Record Reviews following program requirements and documented work instructions
• Always maintain strict confidentiality, uphold member rights, and ensure compliance with HIPAA guidelines and organizational standards
• Complete daily operational tasks and assignments to support department workflow
• Performs other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees