Medical Gas Service/Sales Rep

MEDICAL TECHNOLOGY ASSOCIATES LLC•Louisville, KY

About The Position

The Sales & Service Representative – Medical Gas is responsible for developing and managing customer relationships while also performing technical service work for assigned accounts. This role combines outside sales, account management, and field service execution to support customer retention, revenue growth, and high-quality service delivery. The ideal candidate is a customer-focused professional with medical gas industry knowledge who can identify opportunities, generate sales, manage assigned accounts, and perform testing, maintenance, troubleshooting, and repair work as needed. This position is intended to create a single point of contact for select customers by pairing sales ownership with direct field support.

Requirements

2+ years of experience in medical gas service, sales, or a related field preferred.
Strong working knowledge of medical gas systems, equipment, and applicable codes/regulations.
Demonstrated ability to build customer relationships and grow accounts.
Strong mechanical aptitude with experience in one or more of the following preferred: medical gas systems, vacuum pumps, compressors, manifolds, controls, plumbing, or industrial/mechanical systems.
Ability to perform field troubleshooting, maintenance, and repair work.
Strong communication, presentation, and customer service skills.
Strong organizational skills and the ability to manage both account responsibilities and field service work.
Basic computer skills and experience with Microsoft Word, Excel, Outlook, and CRM/service platforms.
Valid driver's license and ability to travel as required.
Commitment to the company's core beliefs of integrity, safety, accountability, and customer service.

Nice To Haves

ASSE 6030 certification preferred, depending on scope of field responsibilities.
Additional medical gas credentials or relevant mechanical/electrical experience preferred.

Responsibilities

Develop and maintain strong relationships with assigned healthcare facility accounts, contractors, and key decision-makers.
Serve as the primary point of contact for assigned accounts for both service needs and sales opportunities.
Identify opportunities for recurring maintenance, repairs, upgrades, equipment replacement, and testing/certification services.
Prepare proposals, quotations, and service recommendations for customers.
Follow up on leads, proposals, and open opportunities to drive revenue growth.
Meet or exceed assigned sales goals, account growth targets, and retention expectations.
Conduct customer visits, site walks, and account reviews to assess needs and identify additional opportunities.
Coordinate with internal sales, estimating, scheduling, and operations teams as needed to support larger opportunities or complex projects.
Maintain accurate account activity, pipeline updates, and customer communication records in company systems.
Perform testing, certification, maintenance, troubleshooting, repair, and minor installation work on medical gas systems for assigned accounts.
Perform regular preventive maintenance on medical vacuum pumps, air compressors, manifolds, and related medical gas equipment.
Diagnose problems, replace and repair parts, test equipment, and make operational adjustments as required.
Troubleshoot medical gas systems, controls, and related electrical/mechanical components.
Provide thorough and accurate documentation of work performed, deficiencies noted, and recommended corrective actions.
Utilize FieldAware or other company systems for scheduling, job tracking, documentation, and time reporting.
Ensure assigned service work is completed safely, efficiently, and in accordance with company standards.
Communicate findings and recommended next steps clearly to customers and internal teams.
Ensure all work is performed in compliance with applicable codes, standards, and regulations, including NFPA and other relevant healthcare requirements.
Maintain a clean, safe, and orderly work environment and follow all PPE and safety requirements.
Educate customers on system conditions, maintenance needs, and compliance-related issues.
Address customer questions and concerns promptly and professionally.
Support emergency service needs and urgent account issues as required.
Coordinate with schedulers and operations personnel to balance service delivery and account coverage.
Collaborate with other sales representatives and technicians when account needs exceed individual capacity or require specialized support.
Other duties as assigned by supervisor.