Medical Front Desk Specialist
About The Position
As a Front Desk Specialist at Elite Sports Medicine + Orthopedics, you’ll be the welcoming face that sets the tone for every patient visit. You’ll ensure each patient feels valued and supported while keeping our front desk operations running smoothly across multiple locations. This role offers variety, teamwork, and the opportunity to directly impact the patient experience. This full-time position may require travel between our Midtown, Centennial, Green Hills, Brentwood, and Franklin locations throughout the week, Monday–Friday, during standard office hours. Your Mission: To create a seamless and welcoming experience for every patient through attentive service, accurate registration, and collaboration that keeps our care teams efficient and supported. Growth Opportunities: At Elite Sports Medicine + Orthopedics, we believe in growing our team from within. Many of our support staff have advanced into leadership, training, or clinical coordination roles. Your next opportunity starts here. Why Choose Elite Sports Medicine + Orthopedics? Competitive Compensation: Hourly rate based on experience Opportunities for growth and advancement within a respected, physician-led practice Comprehensive Benefits: Medical, Dental, and Vision Coverage — choose from 3 medical plans (PPO or HDHP) Health Savings Account (HSA) with employer contribution 401(k) with employer match Paid Time Off (PTO) and paid holidays Company-paid Life Insurance, AD&D, and Long-Term Disability Employee Assistance Program for confidential support and resources Optional Short-Term Disability and Voluntary Life Coverage Supportive, inclusive work culture that values teamwork and personal growth
Requirements
- High school diploma or equivalent (college or trade school preferred)
- Experience in a medical office, front desk, or customer service environment
- Strong computer, phone, and organizational skills
- Ability to multitask and prioritize in a fast-paced environment
- Attention to detail and accuracy
- Excellent written and verbal communication skills
Nice To Haves
- Friendly, empathetic, and professional demeanor
- Calm and composed under pressure
- Team-oriented and supportive of colleagues
- Solution-focused with a “can-do” attitude
- Commitment to providing a positive, patient-centered experience
Responsibilities
- Greet patients warmly as they arrive for appointments
- Accurately enter and verify patient demographic and insurance information
- Scan and organize patient IDs, insurance cards, and required forms
- Collect co-pays, deposits, and balances while explaining payment policies clearly
- Provide coverage for Operator as needed, directing calls and messages professionally
- Support the Medical Records team by scanning and uploading documents
- Complete daily front desk and facility checklists
- Collaborate with providers and administrative staff to ensure a seamless patient experience
- Uphold HIPAA, OSHA, and company compliance standards
- Participate in ongoing training, meetings, and special projects
Benefits
- Medical, Dental, and Vision Coverage — choose from 3 medical plans (PPO or HDHP)
- Health Savings Account (HSA) with employer contribution
- 401(k) with employer match
- Paid Time Off (PTO) and paid holidays
- Company-paid Life Insurance, AD&D, and Long-Term Disability
- Employee Assistance Program for confidential support and resources
- Optional Short-Term Disability and Voluntary Life Coverage
- Supportive, inclusive work culture that values teamwork and personal growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
