Medical Front Desk Specialist

Thrive Health LI•Smithtown, NY

5d•$21 - $23•Onsite

About The Position

We are seeking a pleasant Front Desk Specialist to undertake all receptionist and clerical duties. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. The Front Desk Specialist provides front desk assistance and support to patients and clinical staff in the Clinic. The Ideal candidate will provide the highest-quality customer service to patients, adhere to practice protocols and processes, and effectively manage the volume of work without compromising quality. The goal is to make patients and visitors feel comfortable and valued.

Requirements

Proven experience as a front desk representative, agent, or relevant position
Familiarity with office machines (e.g., fax, printer, etc.)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
Experience with Google Drive
High School diploma; additional qualifications will be a plus

Responsibilities

Keep the front desk tidy and presentable with all necessary materials (pens, forms, paper, etc.)
Greet and welcome guests
Check patients in/out
Set up patient's appointments
Answer questions and address complaints
Answer all incoming calls and redirect them or keep messages
Check, sort, and forward emails