Medical Front Desk Representative

Ophthalmic Consultants of Boston•Danvers, MA

5d•Onsite

About The Position

Ophthalmic Consultants of Boston is seeking a motivated, customer-focused Front Desk Representative to join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environment This person would be scheduled to work in our Danvers. Schedule is Monday through Friday; 40 hours per week.

Requirements

A High School Degree or GED.
Minimum of 1-2 years of medical or health care related setting or equivalent in a customer service, front desk/receptionist position.
Proven experience with insurance verifications and patient billing.
Must have a working knowledge of computer and respect for confidentiality.
Must be able to work in a fast-paced environment, paying close attention to detail.

Nice To Haves

Epic experience a plus.
Bilingual skills a plus.

Responsibilities

Greet and register patients promptly and courteously upon arrival.
Verify and update patient demographics and insurance information.
Possess working knowledge of a variety of insurance plans and coverages; determine eligibility and coverage for services.
Collect co-pays, deductibles, and outstanding balances at check-in and check-out.
Assist patients with past due balances, explaining payment options and processing transactions.
Schedule patient and diagnostic appointments accurately and efficiently for multiple physicians, coordinating with internal departments.
Follow up on appointments to minimize no-shows and maximize productivity.
Address patient inquiries in person with professionalism and care.
Collaborate with clinical staff and management to ensure optimal patient flow.
Take initiative in solving problems and escalating issues when needed.
Contribute to a positive office culture by demonstrating leadership and a willingness to take on challenges.