Medical Front Desk - Mobile Workstation
About The Position
Vancouver Clinic is looking for a Front Desk Representative-Mobile Workstation to join our team! This role will function with a workstation on wheels and will require the ability to walk, stand, and push a 60-lb cart for the entirety of the shift. To be successful in this role you will need a friendly demeanor, great attitude, and the desire to make a positive impact on our patients. Responsibilities can include providing excellent customer service to our patients by welcoming and greeting patients and their families, collecting co-pays, obtaining and completing insurance information, answering phone calls, scheduling appointments. If you have the ability to multitask, work well with others as part of a team, and can maintain a positive attitude while working in a fast-paced environment, we want you on our team! Must have excellent attendance! Consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care. We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers. Vancouver Clinic provides care across a wide range of medical decisions. This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas in an essential function of all positions at the Clinic. If your passion lies in helping others, we invite you to apply with us today!
Requirements
- High School Diploma or equivalent required.
- Minimum of 1 year of customer service experience required.
- Minimum of 1 year of medical front office experience preferred.
- Experience with Epic preferred.
- Excellent phone skills and customer service behaviors.
- Strong computer keyboarding skills required.
Responsibilities
- providing excellent customer service to our patients by welcoming and greeting patients and their families
- collecting co-pays
- obtaining and completing insurance information
- answering phone calls
- scheduling appointments
Benefits
- Base Medical, Dental, and Rx Insurance premium is 100% paid for by Vancouver Clinic for full-time employees.
- Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.).
- We also offer a 401k retirement plan, with employer contributions after your first year of employment.
- Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years.
- PTO and Personal Time accruals are pro-rated by FTE/hours worked.
- Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked.
- Employees will also enjoy up to six paid holidays per year, depending on schedule.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
