Medical Equipment Customer Service Representative (TEMP)
About The Position
Rotech Healthcare Inc. is a national leader in home medical equipment, providing ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment across 45 states. The company focuses on empowering patients to manage their health from home through high-quality products, exceptional service, and compassionate support. This Customer Service Representative role is for a detail-oriented and compassionate individual with experience in home healthcare, medical billing, or insurance verification. The position is patient-centered and fast-paced, serving as the first point of contact for patients and referral sources. The representative will ensure accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services, directly impacting patients' lives by helping them receive necessary care at home.
Requirements
- High school diploma or GED equivalent.
- Ability to interpret and respond to various forms of communication (verbal, written, visual).
- Capable of working independently and collaboratively within a team.
- Demonstrated problem-solving, time management, and organizational skills.
- Excellent verbal and written communication skills in English.
- Maintain confidentiality and handle sensitive information with discretion.
- Strong attention to detail and ability to multi-task effectively.
- Proficiency in Email transmission and communication.
- Proficiency in Internet navigation and research.
- Proficiency in Microsoft applications; Outlook, Word and Excel.
- Proficiency with Office equipment; fax machine, copier, printer, phone and computer and/or tablet.
- Employment is contingent on Background check.
- Employment is contingent on Drug screen (when applicable for the position).
- Employment is contingent on Compliance with healthcare facility credentialing process (when applicable for the position).
- Employment is contingent on Valid driver’s license in state of residence with a clean driving record (when applicable for the position).
Nice To Haves
- One year of related work experience.
- Experience in home healthcare, medical billing, or patient intake.
- Familiarity with insurance verification and reimbursement practices.
- Knowledge of medical terminology and durable medical equipment.
Responsibilities
- Ability to work cooperatively with others.
- Assist with office operations including supply monitoring, deposits, and batch reporting.
- Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
- Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
- Coordinate documentation and service setup for respiratory products and medical equipment.
- Deal politely with patients and referral sources.
- Maintain organized records and referral logs in compliance with JCAHO and company standards.
- Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
- Manage several tasks at once.
- May be required to cover on call, drive a company vehicle and make deliveries to patient's homes.
- Predictable and regular attendance (arrive to work on time).
- Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
- Provide technical assistance and support for walk-in and retail equipment requests.
- Performs other duties as assigned.
Benefits
- Generous paid time off and paid holidays
- Overtime pay for non-exempt positions (as applicable)
- Commission for Account Executives
- Bonus and incentive opportunities
- Fixed and variable car reimbursement for Area Managers and Account Executives
- Car, mileage, and telephone reimbursement (as applicable)
- Employee discount and recognition programs
- Employee Assistance Program (EAP)
- 401(k), HSA, and FSA/Dependent Care FSA
- Medical, prescription, dental, and vision coverage
- Life insurance, disability, accidental death, identity protection, and legal services
- Meru Health mental health and Mercer SmartConnect Medicare programs
- Livongo Diabetes and High Blood Pressure programs
- Healthcare Bluebook and RX Savings Solutions programs
- Hepatitis B (HEPB) and TB vaccinations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
