Medical Equipment Customer Service Representative (TEMP)

Rotech Healthcare Inc.•Denver, CO

4h•Onsite

About The Position

Rotech Healthcare Inc. is a national leader in providing home medical equipment and services, including ventilators, oxygen therapy, sleep apnea treatment, wound care, and diabetic solutions. The company operates hundreds of locations across 45 states, focusing on delivering high-quality products, exceptional service, and compassionate support to help patients manage their health comfortably and independently at home. This Customer Service Representative role is for a detail-oriented and compassionate individual with experience in home healthcare, medical billing, or insurance verification. The position is patient-centered and fast-paced, serving as the first point of contact for patients and referral sources. Key responsibilities include ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.

Requirements

Background check (company-wide).
Drug screen (when applicable for the position).
Compliance with healthcare facility credentialing process (when applicable for the position).
Valid driver’s license in state of residence with a clean driving record (when applicable for the position).
High school diploma or GED equivalent.
Ability to interpret and respond to various forms of communication (verbal, written, visual).
Capable of working independently and collaboratively within a team.
Demonstrated problem-solving, time management, and organizational skills.
Excellent verbal and written communication skills in English.
Maintain confidentiality and handle sensitive information with discretion.
Strong attention to detail and ability to multi-task effectively.
Email transmission and communication.
Internet navigation and research.
Microsoft applications; Outlook, Word and Excel.
Office equipment; fax machine, copier, printer, phone and computer and/or tablet.

Nice To Haves

One year of related work experience.
Experience in home healthcare, medical billing, or patient intake.
Familiarity with insurance verification and reimbursement practices.
Knowledge of medical terminology and durable medical equipment.

Responsibilities

Ability to work cooperatively with others.
Assist with office operations including supply monitoring, deposits, and batch reporting.
Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
Coordinate documentation and service setup for respiratory products and medical equipment.
Deal politely with patients and referral sources.
Maintain organized records and referral logs in compliance with JCAHO and company standards.
Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
Manage several tasks at once.
May be required to cover on call, drive a company vehicle and make deliveries to patient's homes.
Predictable and regular attendance (arrive to work on time).
Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
Provide technical assistance and support for walk-in and retail equipment requests.
Performs other duties as assigned.

Benefits

Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations