Medical Equipment Customer Care Specialist
About The Position
Do you have what it takes to be a Rice’s Medical Equipment (DME) Customer Care Specialist? Do you love helping people? Are you energized by building relationships and solving problems? Do you thrive in a fast‑paced, customer‑focused environment? Are you highly organized, a quick learner, and driven to succeed? If you answered yes to these questions, please read on… Rice’s Medical Equipment is looking for a DME Customer Care Specialist to help serve our patients. This position plays a critical role in guiding patients through their medical equipment needs with care, confidence, and professionalism—ensuring every interaction reflects our commitment to outstanding service.
Requirements
- Incredible interpersonal and customer service skills
- Highly organized and detail‑oriented
- Strong verbal and written communication skills
- Quick learner with the ability to adapt to new products, systems, and processes
- Self‑motivated, driven, and dependable
- Ability to serve all types of people with kindness and patience
Nice To Haves
- Comfort working with insurance‑related documentation (preferred, not required)
- Healthcare, retail, or medical equipment experience is a plus
Responsibilities
- Serving as the primary point of contact for patients needing medical equipment and supplies
- Building strong, trusting relationships with patients and caregivers
- Educating patients on DME products, usage, and basic troubleshooting
- Processing sales, rentals, and refills accurately and efficiently
- Coordinating documentation and orders with insurance providers and internal teams
- Maintaining organized patient records and sales documentation
- Managing multiple tasks and priorities in a fast‑paced environment
- Answering phones with a smile so big the caller can hear it
- Expeditiously and courteously managing phone calls and in‑person requests
- Providing clear, compassionate communication during every patient interaction
- Maintaining a customer‑first mindset at all times
- Point of Sale operations and transaction processing
- Collaborating with team members to ensure seamless patient service
Benefits
- Team environment that works well together
- A strong focus on serving our community with compassion and care
- Trusted local healthcare provider with deep community roots
- We work really hard and love what we do
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
