Durable Medical Equipment Specialist

Ametros

10d • $21 - $24 • Remote

About The Position

Ametros is changing the way individuals navigate healthcare by providing them with the tools and support necessary to make educated decisions on how to spend their medical funds. Ametros's team works closely with patients, insurers, employers, attorneys, brokers, medical providers, and Medicare to create a seamless experience for our clients. Our flagship product is revolutionizing the way funds from insurance claim settlements are administered after settlement. Ametros continues to innovate, bringing new solutions to the market with the goal of simplifying healthcare for our clients. We make managing medical funds safe, effortless, and cost effective for everyone. A Durable Medical Equipment (DME) Specialist provides concierge level care in managing member inquiries related to DME in compliance with Medicare and regulatory requirements. Act as a first point of contact for member inquiries related to DME via telephone and email. Work closely with our members to manage and analyze their financial transactions to ensure they stay compliant with Medicare and other regulatory requirements. Work as a liaison between the member and the vendors to determine pricing and facilitate orders of DME items. Identify and resolve members needs to achieve the ultimate customer experience in a timely fashion. Resolve member or client service issues in determining the cause of the problem and identify the best solution. Maintain customer accounts by updating account information when applicable. Document all communication, upload appropriate documents to internal database, and document clear concise notes in our database to ensure accounts are up to date. Participate in ongoing training to enhance job skills and knowledge. Other duties as assigned.

Requirements

• 1+ years of experience in a customer service role in a business related to DME, healthcare, Medicare, insurance services, case management, or workers’ compensation.
• Proven success in always putting customers first. You enjoy delighting the customer and are willing to go above and beyond to do so.
• Knowledge of administrative or clerical procedures, managing files and records, data entry, transcription, and other office procedures and terminology.
• 1 year or more of DME experience managing documentation and facilitating orders with a base knowledge of medical terminology and DME equipment.
• Able to work 8 hours within 8am to 8pm EST range with flexibility in shift changes

Nice To Haves

• Knowledge of settlement document language, Worker’s Compensation, and MSA terminology, (preferred).
• Multi-lingual with working fluency in a language other than English, with a preference for Spanish (preferred).

Responsibilities

• Act as a first point of contact for member inquiries related to DME via telephone and email.
• Work closely with our members to manage and analyze their financial transactions to ensure they stay compliant with Medicare and other regulatory requirements.
• Work as a liaison between the member and the vendors to determine pricing and facilitate orders of DME items.
• Identify and resolve members needs to achieve the ultimate customer experience in a timely fashion.
• Resolve member or client service issues in determining the cause of the problem and identify the best solution.
• Maintain customer accounts by updating account information when applicable.
• Document all communication, upload appropriate documents to internal database, and document clear concise notes in our database to ensure accounts are up to date.
• Participate in ongoing training to enhance job skills and knowledge.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed