Medical Dispatch Manager

MOBILE MEDICAL RESPONSE INC • Saginaw, MI

5d

About The Position

Success in this position requires the following, in addition to annual performance outcomes: Culture & Engagement: Display an unrivaled reflection of MMR’s culture. Proactively implement the MMR culture, which includes high accountability and high employee engagement, demonstrated in all actions and interactions throughout the organization. Connect and engage with employees, building relationships with deep trust and respect. Leader/Manager/Supervisor Oversight & Development: Must coach and mentor future leaders. Must recognize leaders within the organization and develop them for team building, succession planning, and engagementUses good judgment and has sound decision making abilities. Execute duties and responsibilities in an efficient, complete and thorough manner. Follows up and follows through. Responsible and reliable. Collaboration & Team Participation: Demonstrate respect for each team member and holding team functionality as a high priority. Commit to the team. Positivity, warm welcomes, and a spirit of optimism are required. Innovation & Problem-Solving: Overcome challenges with innovation and creativity. Foster growth and change with a proactive, can-do approach. Approach all decisions with excellence, professionalism, and competence as well as behavioral maturity, personal discipline, and proactive self-care. Community & Customer Relationships: Maintain positive relationships with customers and patients at the highest level of customer service. Cultivate, nurture, and build relations with community leaders. Maintain the understanding that how people view MMR in the market is a direct reflection on this position. Display the deep belief that every customer and patient deserve our best attention, care, and service. Financial Performance: Plays an active role in creating financial targets for the market/department and monitors actual performance against targets are a regular basis. Meet or exceed budget targets. Proactively address shortfalls with timely, creative solutions. Determine departmental needs with innovative strategies while using good judgement and integrity in all circumstances. Operational/Departmental Performance: Oversight of Dispatch activities and associated policies and procedures. Responsible for the oversight of the scheduling, training, retention, and performance of personnel in Dispatch. Responsible for compliance initiatives related to areas of risk with 911 and non-emergent call taking. Reviews and acts upon, as necessary, all incidents, deviations, exceptions, and issues reported by Dispatch and/or Operations staff. Ensure compliance with the Principles of Emergency Medical Dispatch, MMR Quality Assurance, and Medical Priority Consultants for Accreditation as a Center of Excellence (ACE) and CAAS. Ensure that all Dispatch personnel are properly trained and obtain/maintain all required credentials. Attends assigned public official meetings to represent Dispatch. Facilitates positive relations between Dispatch and Road Staff. Creates, measures and monitors department performance standards.

Requirements

• Bachelor’s degree in logistics, business, management, or related field highly desired
• Master’s degree preferred
• 5-10 years demonstrated experience in a business environment or related industry including logistics, transportation, dispatching, fleet, or similar
• Experience managing others
• Competency and proficiency to function in any position within Dispatch (EMD and EMD-Q Certified)
• Ability to interpret data and make changes to operations based on the data
• Strong written, verbal and presentation skills
• Delegate effectively
• Unwavering integrity in all situations
• Adapt positively to organizational change
• Ability to objectively and accurately evaluate performance of subordinates
• Advanced computer skills including the ability to utilize a computer PC with Windows operating system, run reports, and proficiency with Microsoft Word and Excel
• Must be able to lift a minimum of 15 pounds.

Responsibilities

• Oversight of Dispatch activities and associated policies and procedures.
• Responsible for the oversight of the scheduling, training, retention, and performance of personnel in Dispatch.
• Responsible for compliance initiatives related to areas of risk with 911 and non-emergent call taking.
• Reviews and acts upon, as necessary, all incidents, deviations, exceptions, and issues reported by Dispatch and/or Operations staff.
• Ensure compliance with the Principles of Emergency Medical Dispatch, MMR Quality Assurance, and Medical Priority Consultants for Accreditation as a Center of Excellence (ACE) and CAAS.
• Ensure that all Dispatch personnel are properly trained and obtain/maintain all required credentials.
• Attends assigned public official meetings to represent Dispatch.
• Facilitates positive relations between Dispatch and Road Staff.
• Creates, measures and monitors department performance standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager