Medical Director

BEST DOCTORS INSURANCE SERVICES LLC•Miami, FL

10d

About The Position

The Medical Director will lead the Medical areas of the company, which include: Precertification, Case Management and Medical Audit to ensure the development of a solid and scalable operational platform with the objectives of ensuring our members receive optimal medical care within policy guidelines and delivering superior service. The Medical Director must have outstanding communication and interpersonal skills, as well as the ability to manage multiple projects and implement high quality work processes.

Requirements

Strong knowledge of medical conditions and their potential cost impact
Strong knowledge of managed care policies and principles
Able to measure risk and potential downside to claims decisions
Able to lead cross-functional teams
Experience with change management principles
Strong analytical skills and detailed oriented
Able to work independently. Excellent time management skills and ability to prioritize
Excellent public speaking/presentation skills
Strong commitment to service and quality
Bilingual (must be fluent in English and Spanish) - speak, read and write, Portuguese a plus
Familiar with health insurance principles and guidelines
Familiar with Milliman guidelines
Experience in participating and/or developing medical distinction programs
10+ years of medical experience in hospitals and/or health insurance companies (preferably with international major medical products)
5+ years of management experience or equivalent experience implementing projects
Track record leading teams to deliver superior service in fast-paced entrepreneurial company
Medical Doctor degree (U.S. or foreign)

Responsibilities

Establish the medical strategy the company and ensure it is consistently applied throughout the different medical areas
Lead the medical areas in defining and executing high quality and consistent work processes through internal training and continuous process improvement
Review and approve high-cost services, such as air ambulance, transplant, chemotherapy/radiation, etc.
Performs benefit-driven medical necessity reviews for coverage, case management, and claims resolution purposes using benefit plan information, clinical guidelines and clinical best practices.
Ability to gain an in-depth understanding of the operation to effectively review and optimize internal processes that result in efficiency gains and cost reduction within the medical areas
Champion and implement solid medical decision-making practices across the operation to enhance the level of service
Define key performance indicators and supervise department’s budget and staffing
Work with the company’s Actuary on continuous evaluation and updating of standards/guidelines and best practices
Ensure medical guidelines are applied consistently
Deliver outstanding service to internal and external customers
Develop staffing and resource models to balance workload and ensure teams are up to date with their assignments
Participate in the Policy Review process and propose changes based on medical perspective
Foster working relationships with agents and communicate with them as appropriate via phone calls, email, seminars and conventions
Collaborate closely with all areas of the business, such as Client Services, Operations, Providers, Actuarial, Legal, Marketing and Sales
Direct the Case Management process to ensure that all related activities meet predefined performance standards and procedural guidelines
Oversee and direct cost control activities within medical areas to include: defining negotiation strategy, goals and expectations for physicians; monitoring savings; and establishing UCR guidelines
Lead the team of medical audit; Establish the communication protocol to enhance collaboration between audit and other areas of the Precertification Team
Acts as coach and motivator lending support and guidance to staff; ensures that medical staff is properly trained by providing internal and external training opportunities
Lead internal educational programs, such as medical terminology and CPT training, to enhance employee knowledge leading to improved service and productivity levels
Oversee, define requirements and support the on-call process
Define and set approval levels required for the various types of cases
Define overtime criteria to include qualifications, staff selection and approval requirements
Research, propose and approve tools to enhance productivity and accuracy of medical data