Medical Director, Digital and Everyday Care

Devoted Health • Waltham, MA

1d

About The Position

Devoted Medical is seeking a dynamic, experienced, and mission-driven Physician Leader to serve as the Medical Director, Digital and Everyday Care. This role serves as the clinical dyad partner to the Senior Manager of Digital and Everyday Care Clinical Operations, together architecting the future of "Everyday Care"—a model where primary and virtual care merge to provide accessible, high-quality support for every member. In this role, you will lead a team of Nurse Practitioners (NPs) responsible for Everyday Care and Digital Visit escalations. You will oversee the clinical backbone of our digital portal, ensuring that members receiving care via digital chat and asynchronous channels receive the same level of excellence as an in-person visit. You are the clinical owner of a "0→1" operating system that blends human relationship-centered care with advanced AI infrastructure.

Requirements

• Board-certified physician (Internal Medicine, Family Medicine preferred) with 5+ years in clinical practice.
• Experience leading and managing clinicians (NPs/PAs/MDs) in a fast-paced environment.
• Proven track record of building or scaling clinical programs (0→1 experience).
• Comfort working with engineering, product, and data teams to translate clinical needs into technical requirements.

Nice To Haves

• Experience with virtual care, Medicare populations, or digital health triage systems preferred.
• Deep curiosity for AI/LLM-based tools and their application in clinical workflows.

Responsibilities

• Co-Lead the Everyday Care program: Partner with the Central Clinical Services operations leader to ensure alignment on operational goals while maintaining ultimate ownership of clinical outcomes.
• Architect Central Services: Oversee clinical protocols for medication refills, lab/imaging/DME/home health orders, diagnostic results management, and specialist referrals.
• Clinical Model Evolution: Collaborate with the AI Clinical Operations leader to refine and advance the "human-AI" operating model, ensuring technology enhances rather than replaces clinical judgment.
• Workforce Management: Direct leadership and supervision of the NP team supporting Everyday Care and portal-based digital visits.
• Mentorship: Support staff through virtual visit shadowing and asynchronous chart reviews to ensure clinical excellence.
• Escalation Support: Serve as the clinical "backstop" for complex cases surfacing from telehealth, digital chat volume and AI-agent triage.
• Accountability: Take responsibility for the quality of care provided across all Everyday Care and Digital services.
• Safety Initiatives: Review patient safety reports, including adverse events and near-misses; drive initiatives to mitigate clinical risk in an automated environment.
• Continuous Improvement: Monitor clinical quality performance and identify trends to improve patient experience and outcomes.
• Developing and evolving the vision for Everyday Care, specifically expansion into AI-enabled digital channels.
• Direct leadership of clinical managers and the NP workforce.
• Building new clinical AI agents and other tooling to ensure the team can meet its objectives
• Providing direct patient care in the portal and remaining available for clinical escalations.
• Reviewing documentation quality and triage accuracy to ensure clinical intent is translated into scalable processes.
• Partnering with Product and Engineering teams to define clinical decision trees and escalation guardrails.

Benefits

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program
• And more....

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Ph.D. or professional degree
• Number of Employees: 501-1,000 employees