Medical Device Field Service Technician

STERIS•San Jose, CA

24d•Remote

About The Position

At STERIS, we partner with healthcare and life science Customers worldwide to make a healthier, safer world possible. Join a team that keeps critical hospital equipment running when it matters most. A Day in the Life You start your morning reviewing your schedule from home, load your company vehicle with the right tools, and head to a hospital in your Oregon territory. On site, you diagnose issues on sterilizers, washers, and other medical devices, perform planned maintenance, and document your work using our digital platforms. Throughout the day, you collaborate with Tech Support, Engineering, and Service Contract Management to resolve complex issues, complete warranty and field upgrades, and keep Customers informed with clear options, pricing, and timelines. Between calls, you spot opportunities to improve the Customer experience and partner with Sales to ensure those needs are met. Some days end with an installation at a nearby facility; others require an overnight to support urgent Customer needs.

Requirements

High School Diploma or GED and 4+ years of total work experience, including 2+ years in a mechanical/technical role.
Customer-facing experience and strong teamwork skills.
Clear written and verbal communication abilities.
Basic computer proficiency (Windows, email, navigation, mobile apps, and multi-system data entry).
Flexibility for early/late hours and occasional overnights based on Customer and business needs.
Valid driver’s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
To service Customers in the assigned territory, candidates must reside in Oregon.

Nice To Haves

An associate degree, relevant certifications, competitive equipment training, or related military training may count toward the technical requirement.
People with hands-on experience in fields like HVAC, general mechanics, industrial maintenance, refrigeration, boilers/chillers, equipment repair, diesel/automotive, aviation, plumbing, or electrical often excel here.

Responsibilities

Troubleshoot, repair, and maintain STERIS and competitor medical equipment and systems in hospital environments.
Independently plan your day to complete PMs, service/warranty calls, equipment installs, and field upgrades on schedule.
Use advanced digital tools to meet regulatory/compliance documentation requirements and resolve technical issues.
Advise Customers on repair options and pricing; collaborate with Sales to elevate service and uncover revenue opportunities.
Support multiple facilities within your assigned Oregon territory based on service agreements and Customer needs.