Medical Device Field Service Specialist
About The Position
Join STERIS and help healthcare teams deliver safer patient care by collaborating with hospitals and life science partners worldwide to keep vital medical equipment operating at peak performance. This remote, customer-facing role involves starting from home, reviewing your schedule, and traveling to hospitals in a company vehicle. You will diagnose issues on STERIS and competitor devices, perform preventive maintenance, complete repairs, and document all activities in digital platforms to meet regulatory and service requirements. The role requires coordinating with Tech Support, Engineering, or Service Contract Management for complex challenges. You will communicate options, timing, and pricing with customers, identify opportunities to enhance their experience, and coordinate with Sales when appropriate. The position supports multiple facilities across an assigned territory, requiring residence in California, with autonomous scheduling to manage various duties including PMs, service calls, warranty work, installations, and field upgrades.
Requirements
- High School Diploma or GED plus 4+ years of work experience, including 2+ years in a mechanical/technical role.
- Valid driver’s license, and ability to meet background and physical assessments for vendor credentialing (new and existing).
- Experience collaborating with customers and teams; strong written and verbal communication.
- Basic computer proficiency (Windows, email, navigation, mobile apps; entering data across multiple systems).
- Flexibility for early/late hours and potential overnights based on customer and business needs.
Nice To Haves
- An associate degree, relevant certifications, competitive equipment training, or related military experience may count toward the technical requirement.
Responsibilities
- Troubleshoot, repair, and maintain STERIS and competitor equipment, systems, and components.
- Own your calendar: prioritize customer/business needs to meet deadlines and SLAs.
- Use advanced technology platforms to complete compliance steps and to record/resolve technical issues.
- Present repair options and pricing, and collaborate with Sales—with manager support—to elevate customer experience and uncover revenue opportunities.
- Support various customer locations within the territory as contracts and needs dictate.
Benefits
- Market-competitive pay
- Generous PTO plus 9 paid holidays
- Medical, dental, and vision coverage
- Company vehicle
- Company-issued cell phone and laptop
- All tools, equipment, and uniforms provided
- Short- and long-term disability
- 401(k) with company match
- Maternity and paternal leave
- Optional add-ons and discounts (e.g., pet insurance)
- Tuition reimbursement and continued education programs
- Strong advancement pathways and a stable long-term career
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
