Medical Customer Service Representative (Remote)

Med A/Rx • Indianapolis, IN

9h • Remote

About The Position

Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. They focus on optimizing payments, allowing clients to focus on patient care, and pride themselves on their core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. As a Medical Customer Service Representative, you will be a key point of contact, compassionately guiding patients through their medical bills and enabling clients to focus on exceptional patient care.

Requirements

• Compassion
• Communication
• Problem-solving
• Teamwork
• Time management and sound decision-making skills
• 1 year of previous call center experience (In-office or Remote)
• High School Diploma/GED
• Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)
• Download speed of 30MB or higher & upload speed of 10MB or higher are REQUIRED.
• Access to a Secure and Private workspace (a space in which no one can hear or see you as you may have protected health information on your screen or you may say names, social security numbers or other PHI)

Nice To Haves

• Experience in a fast-paced environment
• Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA
• Experience with medical billing/claims processing
• Experience providing excellent customer service in a variety of situations, including those that escalate

Responsibilities

• Helping patients understand financial responsibility in a helpful and non-threatening manner
• Taking inbound and making outbound calls to patients regarding outstanding balances
• Meeting or exceeding established metric goals
• Following established procedures to resolve patient account balances: Identifying consumer payment plans, Utilizing call scripts provided, Setting up consumer payments over the phone
• Documenting all conversations electronically on company and/or client systems
• Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
• Providing information to Client Services as needed
• Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures

Benefits

• Comprehensive paid training
• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• Paid Wellness Time and Holidays
• Employer paid life insurance and long-term disability
• Internal growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED