Medical Customer Service & Collections Assistant
About The Position
Find your purpose as a Medical Customer Service and Collections Assistant with CentraCare. The Medical Customer Service Assistant serves as a primary contact for all patient billing inquiries. Assists patients in understanding billing statements to ensure swift resolution of outstanding balances. Serves as a liaison between the patient, business office and/or payors for all billing matters related to account resolution. This is a fast-paced position, individuals with conflict resolution skills and strong customer service skills tend to thrive in this role. Schedule: Full-time 80 hours every 2 weeks Mon-Fri 8:30a-5:00p Potential Work from Home options available after successful in-office training of approximately 6 months Pay and Benefits: Staring pay is $18.84 per hour; exact wage determined by years of related experience. Pay range: $18.40-$27.61 per hour Full time benefits: medical, dental, PTO, retirement, employee discounts and more! Tuition reimbursement and college grant programs available Qualifications: Experience with use of Microsoft Office applications and related healthcare systems and software preferred. Experience in a medical billing environment working with third party payer, billing, and terminology preferred. Strong written and verbal skills. Excellent communication, listening and negotiating skills and customer relations principles. Ability to prioritize and complete tasks in a timely manner with attention to detail and accuracy. Strong interpersonal human relations skills. Bi-lingual Spanish or Somali a plus. CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employers. CentraCare - St. Cloud Hospital has a reputation of being one of the best in the United States! Here are just a few of our awards to show you the caliber of coworkers you’ll have if you work here. 4-time Magnet Designation #45 in the U.S. on Newsweek’s World’s Best Hospitals list America’s 50 Best Hospitals from Healthgrades Top 50 Best Hospitals by U.S. News & World Report
Requirements
- Strong written and verbal skills.
- Excellent communication, listening and negotiating skills and customer relations principles.
- Ability to prioritize and complete tasks in a timely manner with attention to detail and accuracy.
- Strong interpersonal human relations skills.
Nice To Haves
- Experience with use of Microsoft Office applications and related healthcare systems and software preferred.
- Experience in a medical billing environment working with third party payer, billing, and terminology preferred.
- Bi-lingual Spanish or Somali a plus.
Responsibilities
- Serves as a primary contact for all patient billing inquiries.
- Assists patients in understanding billing statements to ensure swift resolution of outstanding balances.
- Serves as a liaison between the patient, business office and/or payors for all billing matters related to account resolution.
Benefits
- medical
- dental
- PTO
- retirement
- employee discounts
- Tuition reimbursement
- college grant programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
