Medical Call Taker & EMS Dispatcher (Afternoon/Evening Shift)

InstaCare EMS•New York, NY

31d•Onsite

About The Position

InstaCare EMS is seeking new and experienced Emergency Medical Call Takers & Dispatchers to work from our Brooklyn headquarters located in Coney Island. The Call Taker/ Dispatcher position is critical to the operations and assignments of ambulance resources to patients and clients. All communications flows through our Operations Center. This includes communication between ambulance crews, callers, hospitals, management and others. The position requires a strong team player with a professional attitude, excellent customer service skills, and the ability to work well under pressure. This position is primarily for afternoon/evening shifts, however, due to the nature of the EMS industry we operates 24 hours a day, 7 days a week. May be asked to work days, nights, weekends, and holidays as needed

Requirements

Knowledge of Medical Terminology
Familiarity with health insurance plans, including Medicare, Medicaid, and commercial insurance
Excellent verbal/written interpersonal and communication skills and the ability to communicate clearly in English
Strong attention to detail
Effectively multi-task in a fast paced environment
Ability to establish strong working relationships with personnel from multiple departments and divisions
Flexibility in scheduling flexibility

Nice To Haves

Previous Emergency Medical Services (EMS) experience, strongly preferred
Previous experience utilizing Computer Assisted Dispatch (CAD) systems or similar systems

Responsibilities

Works directly with hospitals, healthcare provider, facilities, patients, patient’s family members and patient caretakers’ to arrange ambulance transport
Verifies patients’ insurance coverage, benefits, and co-pays
Manages high volume phone calls
Processes credit card payments
Dispatches appropriate ambulance resources using radio codes and practices