Medical Call Center Specialist Senior - Patient Appointment Center
About The Position
The Med Call Center Specialist Senior establishes and maintains good customer relations with the public, potential clients, caregivers and fellow employees of the VCU Health System. This includes providing patient information, physician information, clinic and medical center information, paging and beeper information, and other related services. The specialist demonstrates compliance with all local, state and federal laws and regulations, including JCAHO standards and VCUHS policies and procedures. This position schedules out-patient appointments and ensures accurate patient demographic and insurance data entry. The Med Call Center Specialist Senior serves in a lead capacity, which may involve training/mentoring staff, functioning as a scheduling/registration expert, providing performance feedback, assisting with interviews, and serving as back-up to the supervisor. The specialist assists with the daily office functions to ensure efficient and effective operations and ensures that staff exhibit good customer service and are consistent in all interactions. VCU Health is a comprehensive system of care, an academic medical center, a Level I trauma center, one of only two NCI-designated cancer centers in Virginia, and the region’s only full-service children’s hospital, with more than 800 physicians in 200 specialties. They are driven to learn more, dig deeper, teach passionately and never rest in order to be a true leader in discovering what’s possible in health and recovery.
Requirements
- Minimum of one (1) year of previous patient scheduling/registration work experience in a healthcare setting (acute care hospital, physician office, medical practice, etc.)
- Previous experience/education with office technology including word processing, general typing, data entry and Windows applications (Word and Excel)
- Previous experience/education with medical terminology and health insurance
- High School diploma or equivalent
Nice To Haves
- Two (2) or more years of previous patient scheduling/registration work experience in a healthcare setting (e.g. academic medical center, doctor’s office, medical practice, etc.)
- Previous work experience in a call center setting
Responsibilities
- Establishes and maintains good customer relations with the public, potential clients, caregivers and fellow employees of the VCU Health System
- Provides patient information, physician information, clinic and medical center information, paging and beeper information, and other related services
- Demonstrates compliance with all local, state and federal laws and regulations including JCAHO standards and VCUHS policies and procedures
- Schedules out-patient appointments
- Ensures accurate patient demographic and insurance data entry
- Serves in a lead capacity which may involve training/mentoring staff
- Functions as scheduling/registration expert
- Provides performance feedback
- Assists with interviews
- Serves as back-up to supervisor
- Assists with the daily office functions in order to ensure efficient and effective operations
- Ensures that staff exhibit good customer service and are consistent in all interactions
- Answers incoming calls courteously and respectfully, introducing self and providing a welcome greeting
- Updates and maintains information in department data applications
- Gives appointment information and provides general information within specified departmental guidelines
- Follows Commitment to Coworkers
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
