Medical Call Center Representative

TPIRC and FAI • Long Beach, CA

4h • Onsite

About The Position

The Medical Call Center Representative is an integral part of the daily activity of the Call Center, directing a high volume of calls to their respective departments. This role ensures an exceptional customer experience by providing timely, accurate, and compassionate support. Representatives handle inquiries, schedule appointments, process tickets, and escalate issues when necessary, adhering to the organization's values and compliance standards.

Requirements

• High School Diploma or equivalent required.
• Previous experience as a medical receptionist or customer service experience in healthcare preferred.
• High level capacity to multitask independently and on a computer.
• Excellent typing skills.
• Excellent written and oral communication skills.
• Ability to perform in a high volume, fast paced call center environment.
• Proven ability to work independently as well as a productive member of a team.
• Exceptional organizational and time-management focus.

Nice To Haves

• Bilingual in Spanish, a plus.

Responsibilities

• Answer inbound calls and direct them accordingly.
• Respond to inquiries related to appointments, treatments, billing, and general information.
• Schedule, confirm, and reschedule appointments while maintaining accurate records in the system.
• Resolve patient concerns or escalate complex issues to appropriate departments for resolution.
• Verify any changes to patient demographics and ensure information is updated appropriately to all relevant systems, such as the Electronic Medical Record (EMR).
• Document all interactions in the customer relationship management (CRM) system, ensuring data accuracy.
• Use a web-based system to create and process tickets, escalating customer issues to the appropriate team when needed.
• Collaborate with clinical staff and other departments to provide seamless support to patients.
• Follow HIPAA regulations and organizational policies to protect patient confidentiality.
• Other duties as assigned.

Benefits

• competitive salary
• 401(k) with employer match
• medical, dental, and vision insurance
• generous paid time off
• company-paid holidays
• sponsored employee events
• individualized training
• career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED