MEDICAL BILLING AND OFFICE MANAGER
About The Position
We are a growing, patient-centered weight loss and wellness clinic dedicated to delivering exceptional care while maintaining strong operational and financial performance. We are seeking an experienced Medical Billing Office Manager to lead our administrative and revenue cycle operations. The Medical Billing Office Manager will oversee all billing, revenue cycle, and front-office operations while leading and mentoring staff. This role requires a seasoned professional with deep knowledge of medical billing, insurance processes, and clinic operations—particularly in a high-volume outpatient or wellness setting. • Train additional staff on daily procedures when requested by the office manager and/or physician. • Participate in clinic marketing efforts and provide ongoing support to promote clinic profitability and success.
Requirements
- Minimum 10 years of experience in medical office operations and leadership
- Extensive experience in medical billing and insurance reimbursement
- Strong knowledge of CPT, ICD-10, and payer guidelines
- Proven leadership experience managing teams in a medical setting
- Experience in outpatient clinics; weight loss, wellness, or cash-pay models preferred
- High level of organization, accountability, and attention to detail
- Excellent communication and problem-solving skills
- Proficiency with EMR/EHR systems and Microsoft Office
Nice To Haves
- Experience with weight loss, aesthetic, or wellness clinics
- Knowledge of hybrid insurance + cash-pay models
- Prior involvement in clinic growth or multi-location operations
Responsibilities
- Oversee day-to-day medical clinic operations, ensuring efficient patient flow, staffing coverage, and exceptional patient experience
- Manage end-to-end medical billing and revenue cycle operations, including charge capture, claims submission, payment posting, denials, appeals, and collections
- Supervise all front-desk, billing, and administrative staff, including hiring, onboarding, training, performance management, and scheduling
- Ensure clinic compliance with HIPAA, OSHA, state regulations, and internal policies
- Serve as the primary point of contact for operational issues, staff concerns, and patient escalations
- Coordinate provider schedules, clinic templates, and room utilization to maximize productivity
- Monitor and report on clinic KPIs, including AR days, collection rates, denial trends, patient volume, no-show rates, and revenue performance
- Manage cash-pay and insurance-based services, including membership programs, weight loss packages, and retail product sales
- Oversee inventory management for medical supplies, medications, and retail products
- Maintain and optimize EMR/EHR and practice management systems, ensuring accuracy and efficiency across workflows
- Develop, implement, and enforce clinic policies, procedures, and standard operating protocols
- Partner with ownership and leadership on budgeting, forecasting, staffing models, and clinic growth initiatives
- Support new service launches, provider onboarding, and clinic expansion efforts
- Conduct regular audits of charts, billing, and workflows to ensure accuracy, compliance, and operational excellence
Benefits
- Opportunity to lead and shape clinic operations
- Supportive, professional work environment
- Growth potential within a rapidly expanding clinic
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
251-500 employees
