Medical Billing & Collections Supervisor (Accounts Receivable)

Rotech Healthcare Inc.•Lafayette, IN

About The Position

We are seeking an experienced Medical Billing & Collections AR Team Supervisor. In this role you will be responsible for the oversight of the Billing Center Accounts Receivable and Collections staff. You will be supervising the activities of the employees to ensure the efficient use of resources in accordance with billing & collections policies and process flow in ways that consistently promote patient quality, employee satisfaction, and accounts receivable management.

Requirements

High school diploma or GED equivalent, required
Accurately perform simple mathematical calculations
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality, discretion and caution when handling sensitive information
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving skills
Work independently and as part of a team
Email transmission and communication
Internet navigation and research
Microsoft applications; Outlook, Word and Excel
Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Lift and carry office equipment at times
Requires sitting, walking, standing, talking and listening
Requires close vision to small print on computer and/or tablet and paperwork
Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
Drug screen (when applicable for the position)
Compliance with healthcare facility credentialing process (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Nice To Haves

Three to five years of supervisory experience or prior work experience in a team oriented environment highly desired
A minimum of two years of experience in billing and collections is highly desired
Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)

Responsibilities

Aggressively manages all non-compliance in a timely, complete and professional manner
Assist in internal and external audits and investigations (e.g. Compliance Audits, internal company audits, and payer audits)
Assist in interviews and recommendations to the BCM for the hiring of best qualified candidates
Conducts employee counseling as needed for attendance, work performance, and policy violations
Ensures all productivity standards are met in a timely manner through measuring, monitoring and feedback
Ensures communication with payer
Ensures team members maintain full compliance with policy requirements outlined in the employee handbook and BCC policies and procedures
Gathers and analyzes information in order to provide recommendations on various issues
Identifies team and individual training needs and assists in developing plans for immediate and long-term performance improvements
Monitors and documents employee performance and provides feedback to billing members, emphasizing continuous improvement
Prioritizes and plans work activities of billing staff while striving to increase productivity and efficiencies
Provides direction to billing staff and resolves problems in a timely and professional manner
Responsible for properly communicating updated relevant changes and ensuring staff understands all relevant updates
Responsible for the filing and maintenance of all reports as required by company policy and procedure
Reviews adjustment request forms, related keying of audits and ensures all adjustments are approved in a timely fashion
Reviews all applicable reports for accuracy and missing information and takes appropriate steps to audit, correct, reconcile and follow-up to completion and approval
Reviews applicable audits for completeness, unusual items and charges, and follows up on any discrepancies
Run all applicable reports timely and delegates or distributes as required
Performs other duties as required or assigned
Ensures billing staff are practicing safe work habits to ensure a safe work environment
Manages all direct reports within their team by reviewing workflow; inquiring about issues, delegating workload, ensuring work is being completed, and communicating changes in requirements
Manages difficult customer or employee situations; and responds promptly to customer or employee requests
Performs other duties as assigned

Benefits

Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations