Medical Billing & Collections Specialist HYBRID

Rotech Healthcare Inc•Orlando, FL

54d•Hybrid

About The Position

Join a Leader in Home Healthcare At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Summary We are seeking a dedicated Medical Billing & Collections Specialist for our Billing Center. In this position you will be responsible for the collection of all Billing Center Accounts Receivables.

Requirements

High school diploma or GED equivalent
One to three years of related prior work experience in a team-oriented environment
Experience in medical field and administrative record management
Strong customer service background
Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
Helpful, knowledgeable and polite while maintaining a positive attitude
Interpret a variety of instructions in a variety of communication mediums
Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
Knowledge of insurance policies and requirements
Knowledge of medical billing practices and of billing reimbursement
Maintain confidentiality and practice discretion and caution when handling sensitive information
Multi-task along with attention to detail
Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
Self-motivation, organized, time-management and deductive problem solving skills
Work independently and as part of a team
Requires sitting, walking, standing, talking or listening
Requires close vision to small print on computer and or paperwork
Email transmission and communication
High data entry speed on a 10-key computer and calculator is desired
Internet navigation and research
Microsoft applications including but not limited to Word, Excel, etc.
Office equipment; fax machine, copier, printer, phone and computer
Background investigation (company-wide)
Drug screen (when applicable for the position)
Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Responsibilities

Contacts payer, patient or store as appropriate
Documents all collections activity in IMBS patient collections notes and on the collections daily work sheet and sends completed sheet to Collections Supervisor
Documents work performed/action taken on AR Aging Report and/or Over/Under Report
Process all Payer appeal requests within the time frame required by the Payer
Processes all approved adjustments
Processes doctor and insurance changes
Processes Financial Assistance applications
Processes Hospice/Nursing Home Delivery Tickets
Processes rejections and denials to determine if the claim needs to be refiled or submitted for an appeal with the payer
Reviews amounts on the over/under report
Reviews patient information in IMBS to determine why the claim is unpaid, if an adjustment is valid and whether additional approval is required
Sorts and logs incoming correspondence
Performs other duties as assigned

Benefits

Generous paid time Off and paid holidays
Overtime pay for non-exempt hourly positions based on business needs
Commission for Account Executives
Fixed and variable rate car reimbursement for Area Managers and Account Executives
Employee discount program
Employee recognition program
Bonus and incentive opportunities
Mileage reimbursement (when applicable for the position)
Telephone reimbursement (when applicable for the position)
EAP
401k, HSA and FSA/Dependent Care FSA
Medical, Prescription, Dental and Vision
Life Insurance, Disability, Accidental death, Identity protection and Legal services
Meru Health Mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings solutions programs
HEPB and TB vaccinations