Medical Billing & Collections Manager

Rotech Healthcare Inc•Lafayette, IN

37d

About The Position

We are seeking a dedicated Medical Billing and Collections Manager to join our team. In this position, you are responsible for overseeing and directing the Billing & Collections Center (BCC) Supervisors and support staff on the billing and collections of all Rotech account receivables and ensures practices are consistent with company ethics, standards and company billing, collections and accounting policies and procedures.

Requirements

High school diploma or GED equivalent, required
A degree/certificate from an accredited school/college in healthcare or related field is preferred, or 2 years of equivalent combination of education and experience with previous management or supervisory experience in Durable Medical Equipment Prosthetics Orthotics & Supplies (DMEPOS) billing, collections and training, required
Knowledge of Medicare coverage/billing guidelines for DMEPOS required
Background investigation (company-wide)
Drug screen (when applicable for the position)
Valid driver's license in state of residence with a clean driving record (when applicable for the position)
Accurately perform simple mathematical calculations
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality, discretion and caution when handling sensitive information
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving skills
Work independently and as part of a team
Email transmission and communication
Internet navigation and research
Microsoft applications; Outlook, Word and Excel
Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Lift and carry office equipment at times
Capable of lifting minimum of 50 lbs. during travel
Requires sitting, walking, standing, talking and listening
Requires close vision to small print on computer and/or tablet and paperwork

Nice To Haves

Experience in medical field and administrative record management, preferred
Experience with medical billing practices and of billing reimbursement, preferred
Experience with medical equipment, preferred
Medical terminology, preferred
Three years of supervisory experience or prior work experience in a team oriented environment highly desired

Responsibilities

Completes day to day BCC operations and end of month processes
Conducts general billing and collection training of all billing center staff
Directs staff on working accounts receivables, system report generation and collection goals
Implements Rotech's BCC policies and procedures and follows-up to ensure consistency with Rotech accounting policies and procedures
Interacts with regional carriers for account resolution as needed
Interview, hire and train employees; plan, assign, direct work; appraise performance; reward and discipline employees and address complaints and resolve problems as well as process improvements as applicable
Make effective presentations to management and employees with a high degree of professionalism and confidence
Must be up to date on proper payer requirements for claims processing
Oversees and manages the performance of BCC staff to achieve the objectives of Rotech's Billing & Collections Center Flow Process, implementation of the process for billing and collection of all accounts and goal setting
Participates in department and company meetings and events as delineated by Director
Provides consistent communication of billing/collection and compliance information to all staff
Provides direction to staff regarding resolution of problematic issues and areas as well as general guidance on how to manage and prevent similar situations
Remains current in program changes through review of pertinent publications, pertinent DMERC workshops and self-study
Reports directly to the BCC Division Director at a minimum on a monthly basis, the status of Rotech accounts receivable and DSOs
Reports quarterly on all accounts over 360 days
Reports to Divisional Directors of Operations at their request for IMBS reports, patient pay totals and account resolution related to field issues
Respond effectively to sensitive topics while creating and monitoring corrective action plans
Serves as a primary line of communication between staff and the Billing Center staff
Submits routine reports to BCC Divisional Director, Chief Financial Officer as requested
Supervises Billing & Collections Center (BCC) staff and other positions deemed appropriate by BCC Division Director
Works with BCC Divisional Director in the consolidation of Billing & Collection Centers and/or Divisions within the BCC
Works with Operations and Sales Regional Managers, Location Managers and Compliance Specialist to prepare for Rotech on-site compliance audits
Performs other duties as assigned

Benefits

Generous paid time Off and paid holidays
Overtime pay for non-exempt hourly positions based on business needs
Commission for Account Executives
Fixed and variable rate car reimbursement for Area Managers and Account Executives
Employee discount program
Employee recognition program
Bonus and incentive opportunities
Mileage reimbursement (when applicable for the position)
Telephone reimbursement (when applicable for the position)
EAP
401k, HSA and FSA/Dependent Care FSA
Medical, Prescription, Dental and Vision
Life Insurance, Disability, Accidental death, Identity protection and Legal services
Meru Health Mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings solutions programs
HEPB and TB vaccinations